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  1. Le comité d'éthique, la vie privée et l'intimité. Interpréter les droits des usagers.Michèle Clément & Éric Gagnon - 2013 - Les ateliers de l'éthique/The Ethics Forum 8 (1):70-90.
    Le respect de la vie privée et de l’intimité est un droit reconnu aux usagers des services de santé et des services sociaux par différents codes d’éthique, par la Charte des droits et libertés de la personne du Québec et par la Loi sur les services de santé et les services sociaux. Pour autant, la signification que prend ce droit demeure incertaine. Il n’y a pas une signification, mais bien des significations. S’appuyant sur un important travail d’observation dans deux comités (...)
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  2.  4
    Le Cynisme à la Renaissance d'Erasme à Montaigne.Michèle Clement - 2005 - Droz.
  3.  18
    Speaking Out and Being Heard Residents’ Committees in Quebec’s Residential Long-Term Care Centre.Éric Gagnon, Michèle Clément & Lilianne Bordeleau - 2017 - Health Care Analysis 25 (4):308-322.
    Residents’ councils in Quebec’s residential and long-term care centres have the mandate to promote the improvement of living conditions for residents, to assess their level of satisfaction, and to defend their rights. Based on two studies on the autonomy of councils, we examined how committees can express themselves on topics other than those the management is already aware of, to reveal various previously unknown aspects of the services, and to voice unexpressed concerns. We are especially interested in what makes management (...)
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    The Québec Complaint Examination System: Stakeholder Perspectives on the Purpose and Intake of Complaints. [REVIEW]Michèle Clément & Éric Gagnon - 2006 - Health Care Analysis 14 (1):51-63.
    Québec's complaint examination system has devoted considerable effort to supporting dissatisfied users who may wish to register complaints. It is open to question, however, whether this level of effort has, in fact, aided users in filing their complaints, and whether, once filed, the intake and processing of complaints has been rigorous and fair. Has the intake and handling of complaints at least improved? This is the question we shall attempt to answer here by presenting the results of our study concerning (...)
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