A study is reported which focused on the problem-solving strategies employed by expert electronics engineers pursuing a real-world task: integrated-circuit design. Verbal protocol data were analysed so as to reveal aspects of the organisation and sequencing of ongoing design activity. These analyses indicated that the designers were implementing a highly systematic solution-development strategy which deviated only a small degree from a normatively optimal top-down and breadth-first method. Although some of the observed deviation could be described as opportunistic in nature, (...) much of it reflected the rapid depth-first exploration of tentative solution ideas. We argue that switches from a predominantly breadth-first mode of problem solving to depth-first or opportunistic modes may be an important aspect of the expert's strategic knowledge about how to conduct the design process effectively when faced with difficulties, uncertainties, and design impasses. (shrink)

In a famous study of expert problem solving, de Groot (1946/1978) examined how chess players found the best move. He reported that there was little difference in the way that the best players (Grand Masters) and very good players (Candidate Masters) searched the board. Although this result has been regularly cited in studies of expertise, it is frequently misquoted. It is often claimed that de Groot found no difference in the way that experts and novices investigate a problem. Comparison of (...) expert and novice chess players on de Groot's problem shows that there are clear differences in their search patterns. We discuss the troublesome theoretical and practical consequences of incorrectly reporting de Groot's findings. (shrink)

In a famous study of expert problem solving, de Groot (1946/1978) examined how chess players found the best move. He reported that there was little difference in the way that the best players (Grand Masters) and very good players (Candidate Masters) searched the board. Although this result has been regularly cited in studies of expertise, it is frequently misquoted. It is often claimed that de Groot found no difference in the way that experts and novices investigate a problem. Comparison of (...) expert and novice chess players on de Groot's problem shows that there are clear differences in their search patterns. We discuss the troublesome theoretical and practical consequences of incorrectly reporting de Groot's findings. (shrink)

Research in the fields of complex problem solving (CPS) and dynamic decision making using microworlds has been mainly conducted in Western industrialized countries. This study analyzes the CPS process by investigating thinking‐aloud protocols in five countries. Participants were 511 students from Brazil, Germany, India, the Philippines, and the United States who worked on two microworlds. On the basis of cultural‐psychological theories, specific cross‐national differences in CPS strategies were hypothesized. Following theories of situatedness of cognition, hypotheses about the specific frequency (...) of problem‐solving strategies in the two microworlds were developed. Results of the verbal protocols showed (a) modification of the theoretical CPS model, (b) task dependence of CPS strategies, and (c) cross‐national differences in CPS strategies. Participants’ CPS processes were particularly influenced by country‐specific problem‐solving strategies. (shrink)

This research presents a computer model called EUREKA that begins with novice‐like strategies and knowledge organizations for solving physics word problems and acquires features of knowledge organizations and basic approaches that characterize experts in this domain. EUREKA learns a highly interrelated network of problem‐type schemas with associated solution methodologies. Initially, superficial features of the problem statement form the basis for both the problem‐type schemas and the discriminating features that organize them in the P‐MOP (Problem Memory Organization Packet) network. As (...) EUREKA solves more problems, the content of the schemas and the discriminating features change to reflect more fundamental physics principles. This changing network allows EUREKA to shift from a novicelike means‐ends strategy to a more expertlike “knowledge development” strategy in which the presence of abstract concepts are triggered by problem features. In this model, the strategy shift emerges as a natural consequence of the evolving expertlike organization of problem‐type schemos. EUREKA captures many of the descriptive models of novice expert differences, and also suggests a number of empirically testable assumptions regarding problem‐solving strategies and the representation of problem‐solving knowledge. (shrink)

Philosophical pragmatism provides a theory and practical guidance for engaged philosophy. The movement to apply philosophy to real-world problems gained traction in the 1970s and has become an important area of philosophical inquiry. Applied philosophy draws connections between philosophical principles and real-life problems. This has been a valuable methodology for many purposes, and it especially serves the purposes of philosophers. Unfortunately, it often starts from existing frameworks or principles that are recognized by philosophers but does not start from real-life problems (...) as they are experienced by people. Indeed, sometimes people observe miscommunication and disconnections but are not clear what the source of the problem is. Identifying the nature of a social problem from the perspective of the people who deal with it is a large part of what is required to then analyze the problem philosophically. This requires communicating directly with practitioners, policymakers, and researchers in the field at issue. Paul Thompson’s engaged philosophical approach to agricultural ethics demonstrates the diversity of philosophical activities that are required to accomplish this goal, and it is rooted in pragmatism. Engaged philosophy is more expansive than applied philosophy because it serves many functions and the frameworks produced are emergent rather than prescribed. Engaged philosophy offers an implicit critique of contemporary norms of applied philosophical practice, and it opens up creative opportunities for philosophers to engage in real-life problem solving. This essay traces Paul Thompson’s strategies for engaged philosophy and their relation to pragmatism. (shrink)

Marr’s seminal distinction between computational, algorithmic, and implementational levels of analysis has inspired research in cognitive science for more than 30 years. According to a widely-used paradigm, the modelling of cognitive processes should mainly operate on the computational level and be targeted at the idealised competence, rather than the actual performance of cognisers in a specific domain. In this paper, we explore how this paradigm can be adopted and revised to understand mathematical problem solving. The computational-level approach applies methods from (...) computational complexity theory and focuses on optimal strategies for completing cognitive tasks. However, human cognitive capacities in mathematical problem solving are essentially characterised by processes that are computationally sub-optimal, because they initially add to the computational complexity of the solutions. Yet, these solutions can be optimal for human cognisers given the acquisition and enactment of mathematical practices. Here we present diagrams and the spatial manipulation of symbols as two examples of problem solving strategies that can be computationally sub-optimal but humanly optimal. These aspects need to be taken into account when analysing competence in mathematical problem solving. Empirically informed considerations on enculturation can help identify, explore, and model the cognitive processes involved in problem solving tasks. The enculturation account of mathematical problem solving strongly suggests that computational-level analyses need to be complemented by considerations on the algorithmic and implementational levels. The emerging research strategy can help develop algorithms that model what we call enculturated cognitive optimality in an empirically plausible and ecologically valid way. (shrink)

Recent research on maintaining diversity in parallel problem solving takes into consideration only network structure, without considering the agents’ learning strategies. In this paper, we use a simulation study to extend March’s classic model by using locomotion and assessment as agents’ problem-solving strategies. First, we present a simulation framework that consists of external environment, communication networks, and agents’ learning strategies. Second, based on the framework, we develop March’s model to depict external environment. Third, we introduce four archetypical (...) networks: a regular network, a small-world network, a preferentially attached network, and a totally connected network as agents’ communication structure. Finally, we design three experiments to explore the performance implication of locomotors and assessors under different networks. Results suggest that network structure affects performance more than learning strategy. The more efficient the network is at diffusing knowledge, the better the performance in the short run but the worse in the long run. Locomotors can help keep diversity; a high proportion of locomotors’ team has a better final performance but need more equilibrium time. Furthermore, moderate composition among locomotors and assessors increases costly interaction uncertainty. We discuss the findings’ implications for the regulatory mode and problem-solving literature. (shrink)

A new approach to Hume's problem of induction that justifies the optimality of induction at the level of meta-induction. Hume's problem of justifying induction has been among epistemology's greatest challenges for centuries. In this book, Gerhard Schurz proposes a new approach to Hume's problem. Acknowledging the force of Hume's arguments against the possibility of a noncircular justification of the reliability of induction, Schurz demonstrates instead the possibility of a noncircular justification of the optimality of induction, or, more precisely, of meta-induction (...) (the application of induction to competing prediction models). Drawing on discoveries in computational learning theory, Schurz demonstrates that a regret-based learning strategy, attractivity-weighted meta-induction, is predictively optimal in all possible worlds among all prediction methods accessible to the epistemic agent. Moreover, the a priori justification of meta-induction generates a noncircular a posteriori justification of object induction. Taken together, these two results provide a noncircular solution to Hume's problem. Schurz discusses the philosophical debate on the problem of induction, addressing all major attempts at a solution to Hume's problem and describing their shortcomings; presents a series of theorems, accompanied by a description of computer simulations illustrating the content of these theorems (with proofs presented in a mathematical appendix); and defends, refines, and applies core insights regarding the optimality of meta-induction, explaining applications in neighboring disciplines including forecasting sciences, cognitive science, social epistemology, and generalized evolution theory. Finally, Schurz generalizes the method of optimality-based justification to a new strategy of justification in epistemology, arguing that optimality justifications can avoid the problems of justificatory circularity and regress. (shrink)

The goals ofthis paper are to identify (in Section II) some general features of problem solving strategies in science, to discuss (in Section III) how Chomsky has employed two particularly popular discovery strategies in science, and to show (in Section IV) how these strategies inform Chomskyan linguistics. In Section IV I will discuss (1) how their employment in linguistics manifests features of scientific problem solving outlined in Section Il and (2) how an analysis in terms of those (...) features suggests a natural account for many controversial aspects 0fChomsky’s methods. I will specifically examine how this analysis bears on Chomsky’s claims concerning competence theories’ centrality in psychology and their psychological reality. Although no methodological considerations bar Chomsky from tinkering with our notion ofpsychology, competence theories mus! eventually offer some fruitful empirical connections with psycholinguistics and that part of mainstream cognitive psychology concerned with language study tojustify that tinkering. After twenty years of research such connections have proven rare enough to raise important doubts about thejustification ofChomsl·:y’s claims for the place of competence theory in cognitive psychology {and for the psychological reality of the mechanism it describes). Although I will argue (contra man) tf C}iom.rk_y’s critics) that his methods are unexceptionable, still [contra Chomsky) his theories have not proven sufficiently robust empirically to justify his strong claims concerning their position in cognitive psychology. (shrink)

Objective: To identify problem solving strategies in general practice. Basic procedures: Three styles of scientific reasoning were defined and modelled on the medical environment. These models were tested in a simulated doctor-patient encounter.

In adversarial problem solving (APS), one must anticipate, understand and counteract the actions of an opponent. Military strategy, business, and game playing all require an agent to construct a model of an opponent that includes the opponent's model of the agent. The cognitive mechanisms required for such modeling include deduction, analogy, inductive generalization, and the formation and evaluation of explanatory hypotheses. Explanatory coherence theory captures part of what is involved in APS, particularly in cases involving deception.

Much problem solving and learning research in math and science has focused on formal representations. Recently researchers have documented the use of unschooled strategies for solving daily problems -- informal strategies which can be as effective, and sometimes as sophisticated, as school-taught formalisms. Our research focuses on how formal and informal strategies interact in the process of doing and learning mathematics. We found that combining informal and formal strategies is more effective than single strategies. We (...) provide a theoretical account of this multiple strategy effect and have begun to formulate this theory in an ACT-R computer model. We show why students may reach common impasses in the use of written algebra, and how subsequent or concurrent use of informal strategies leads to better problem-solving performance. Formal strategies facilitate computation because of their abstract and syntactic nature; however, abstraction can lead to nonsensical interpretations and conceptual errors. Reapplying the formal strategy will not repair such errors; switching to an informal one may. We explain the multiple strategy effect as a complementary relationship between the computational efficiency of formal strategies and the sense-making function of informal strategies. (shrink)

A focused review of the literature on reasoning suggests that mechanisms based upon contraries are of fundamental importance in various abilities. At the same time, the importance of contraries in the human perceptual experience of space has been recently demonstrated in experimental studies. Solving geometry problems represents an interesting case as both reasoning abilities and the manipulation of perceptual–figural aspects are involved.In this study we focus on perceptual changes in geometrical problem solving processes in order to understand whether a mental (...) manipulation in terms of opposites might help. Four conditions were studied, two of which concerned the search for contraries as an implicit or explicit strategy.Results demonstrated that contraries, when used explicitly in solution processes, constitute an effective heuristic: The number of correct solutions increased, less time was needed to find a solution and participants were oriented towards the use of perception-based solutions—not only wer.. (shrink)

According to Zagzebski, understanding something is justified by the exercise of cognitive skills and intellectual virtues the knower possesses. Zagzebski develops her view by suggesting that “understanding has internalist conditions for success”. Against this view, Grimm raises an objection: what justifies understanding is the reliability of the processes by which we come to understand, and we need not be aware of the outcome of all reliable processes. Understanding is no exception, so, given that understanding something results from reliable processes, we (...) need not always be aware of what we understand. I reply to Grimm’s objection; I argue that Zagzebski’s internalist requirement is best conceived as accessibility to conscious reflection. The accessibility condition is satisfied because understanding solves problems on the knower’s research agenda. And whenever problem-solving is non-trivial, the knower needs to reflect on what the best solving strategy is. (shrink)

This paper reports on a study that was conducted on the effects of training students in specific strategic and meta-cognitive questioning strategies on the development of reasoning, problem-solving, and learning during cooperative inquiry-based science activities. The study was conducted in 18 sixth grade classrooms and involved 35 groups of students in three conditions: the cognitive questioning condition; the Philosophy for Children condition; and the comparison condition. The students were videotaped as they worked on a specific inquiry-science task once each (...) term for two consecutive school terms. The results show that the students in all conditions demonstrated more helping discourses or discourses known to mediate learning than any other of the discourse categories. This outcome is encouraging because it is the helping discourses where students provide explanations, elaborations, and reasons that promote follow-up learning. (shrink)

The general thesis that science is essentially a problem-solving activity is extended to the development of new fields. Their development represents a research strategy for generating and solving new unsolved problems and solving existing ones in related fields. The pattern of growth of new fields is guided by the central problems within the field and applicable problems in other fields. Proponents of existing research traditions welcome work in new fields, if they believe it will increase the problem-solving effectiveness of their (...) tradition. Correspondingly, researchers in new fields will graft their work onto established traditions, if they believe it will augment the problem-solving effectiveness of their work. The above claims are defended through using the development of paleomagnetism as a case study. (shrink)

When asked to explain their solutions to a problem, both adults and children gesture as they talk. These gestures at times convey information that is not conveyed in speech and thus reveal thoughts that are distinct from those revealed in speech. In this study, we use the classic Tower of Hanoi puzzle to validate the claim that gesture and speech taken together can reflect the activation of two cognitive strategies within a single response. The Tower of Hanoi is a (...) well‐studied puzzle, known to be most efficiently solved by activating subroutines at theoretically defined choice points. When asked to explain how they solved the Tower of Hanoi puzzle, both adults and children produced significantly more gesture‐speech mismatches—explanations in which speech conveyed one path and gesture another—at these theoretically defined choice points than they produced at non‐choice points. Even when the participants did not solve the problem efficiently, gesture could be used to indicate where the participants were deciding between alternative paths. Gesture can, thus, serve as a useful adjunct to speech when attempting to discover cognitive processes in problem‐solving. (shrink)

The current study describes the implementation of an online Future Problem Solving program in the field of Health education and set out to explore its contribution to students' eHealth Literacy identity, by using two levels of teacher guidance: minimal vs. frequent. FPS was employed in two groups of Health students. In the research group, frequent weekly guidance was provided to the students centered on the enhancement of eHealth Literacy skills, whereas in the control group minimal guidance was offered by the (...) lecturer. Data for the analysis were gathered from 113 Israeli undergraduate students of a Management of Health Service Organizations program, of whom 62 comprised the research group. Data were gathered twice, pre- and post-program implementation from both groups. Findings showed significant differences between the tests only for the research group, with increased levels of eHealth Literacy skills detected between the tests. The perception of the FPS program as meaningful contributed to students' perceived eHealth Literacy skills only in the research group whereas non-significant results were shown for the control group. This study mainly shows that the enhancement of skills in online educational environments requires frequent and personalized guidance. Faculty must recognize the role of the instructor as a facilitator of learning and design successful scaffolding strategies to nurture students' lifelong learning skills during distance learning. (shrink)

Rather than being random deviation, student errors can be a source of insight into the nature of student difficulties. This paper reports on (and offers pedagogical advice concerning) many common student errors in the construction of proofs, in the application of inference and replacement rules, and in the choice of proof strategies. In addition, a detailed description of the bottom-up strategy for “working backwards” is supplied, along with a discussion of the main difficulties students face when trying to solve (...) proofs in this fashion. Ultimately, it is argued that students can employ both top-down and bottom-up proofs strategies by making use of a graphic proof representation. (shrink)

Expert chess players, specialized in different openings, recalled positions and solved problems within and outside their area of specialization. While their general expertise was at a similar level, players performed better with stimuli from their area of specialization. The effect of specialization on both recall and problem solving was strong enough to override general expertise—players remembering positions and solving problems from their area of specialization performed at around the level of players 1 standard deviation (SD) above them in general skill. (...) Their problem‐solving strategy also changed depending on whether the problem was within their area of specialization. When it was, they searched more in depth and less in breadth; with problems outside their area of specialization, the reverse. The knowledge that comes from familiarity with a problem area is more important than general purpose strategies in determining how an expert will tackle it. These results demonstrate the link in experts between problem solving and memory of specific experiences and indicate that the search for context‐independent general purpose problem‐solving strategies to teach to future experts is unlikely to be successful. (shrink)

We investigate flexibility and problem solving in skilled action. We conducted a field study of mountain bike riding that required a learner rider to cope with major changes in technique and equipment. Our results indicate that relatively inexperienced individuals can be capable of fairly complex 'on-the-fly' problem solving which allows them to cope with new conditions. This problem solving is hard to explain for classical theories of skill because the adjustments are too large to be achieved by automatic mechanisms and (...) too complex and rapid to be achieved by cognitive processes as they are usually understood. A recent theory, Mesh, can explain these results because it posits that skill-specific cognitive abilities develop during skill learning and that control typically involves an interplay between cognitive and automatic mechanisms. Here we develop Mesh further, providing a detailed explanation for these problem solving abilities. We argue that causal representation, metacognitive awareness and other forms of performance awareness combine in the formulation and control of action strategies. We also argue that the structure of control present in this case is inconsistent with Bratman's model of intentions, and that, in the face of high uncertainty and risk, intentions can be much more labile than Bratman recognises. In addition, we found limitations and flaws in problem solving which illuminate the representations involved. Finally, we highlight the crucial role of social and cultural learning in the development of complex skills. (shrink)

To achieve their goals, organizations for individuals with intellectual disability have to stimulate high-quality relationships between professionals and family members. Therefore, achieving professionals’ trust in family members has become a challenge. One relevant factor in explaining professional’s trust in families is the degree to which family members use the “problem-solving” conflict management strategy in their disputes–disagreements with professionals. It is reasonable to argue that when family members use problem-solving conflict management, professionals’ trust increases. Professionals’ trust, in turn, stimulates the use (...) of problem-solving strategies by family members. However, it is also plausible that professionals are the initiators of this positive spiral. To examine this relationship between problem solving and trust over time, we conducted a longitudinal survey study in which 329 professionals reported on these two constructs three times. Using structural equation modeling, we compared four nested models: stability, causality, reversed causation, and reciprocal. The results of the χ2 difference tests, regarding the comparison of the models, showed that the reciprocal model was significantly superior to the alternative proposals. Our findings supported a complex view of the relationships between problem-solving conflict management and trust, based on dynamic reciprocal relationships over time. (shrink)

The assumption that positive affect leads to a better performance in simple cognitive tasks has become well established. We address the question whether positive and negative emotions differentially influence performance in complex problem-solving in the same way. Emotions were induced by positive or negative feedback in 74 participants who had to manage a computer-simulated complex problem-solving scenario. Results show that overall scenario performance is not affected, but positive and negative emotions elicit distinguishable problem-solving strategies: Participants with negative emotions are (...) more focused on the seeking and use of information. We discuss methodological requirements for investigating emotion influences in complex and dynamic cognitive tasks. (shrink)

The assumption that positive affect leads to a better performance in simple cognitive tasks has become well established. We address the question whether positive and negative emotions differentially influence performance in complex problem-solving in the same way. Emotions were induced by positive or negative feedback in 74 participants who had to manage a computer-simulated complex problem-solving scenario. Results show that overall scenario performance is not affected, but positive and negative emotions elicit distinguishable problem-solving strategies: Participants with negative emotions are (...) more focused on the seeking and use of information. We discuss methodological requirements for investigating emotion influences in complex and dynamic cognitive tasks. (shrink)

The work presented here investigates the process by which one group of individuals solves the problem of detecting deceptions created by other agents. A field experiment was conducted in which twenty‐four auditors (partners in international public accounting firms) were asked to review four cases describing real companies that, unknown to the auditors, had perpetrated financial frauds. While many of the auditors failed to detect the manipulations in the cases, a small number of auditors were consistently successful. Since the detection of (...) frauds occurs infrequently in the work of a given auditor, we explain success by the application of powerful heuristics gained from experience with deceptions in everyday life. These heuristics implement a variation of Dennett's intentional stance strategy, which is based on interpreting detected inconsistencies in the light of the Deceiver's (i.e., management's) goals and possible actions. We explain failure to detect deception by means of perturbations (bugs) in the domain knowledge of accounting needed to apply these heuristics to the specific context of financial statement fraud. We test our theory by showing that a computational model of fraud detection that employs the proposed heuristics successfully detects frauds in the cases given to the auditors. We then modify the model by introducing perturbations based on the errors made by each of the auditors in the four cases. The resulting models account for 84 of the 96 observations (i.e., 24 auditors × four cases) in our data. (shrink)

Humans exhibit the remarkable ability to solve complex, multi-step problems despite their limited capacity for search. We review the standard theory of problem solving, which posits that heuristic guidance makes this possible, but we also note that most studies have emphasized the role of domain-specific heuristics, which are not available for unfamiliar tasks, over more general ones. We describe FPS, a flexible architecture for problem solving that supports a variety of different strategies and heuristics, and we report its use (...) in an experiment that studies the effectiveness of two domain-independent criteria. The results suggest that such heuristics can make problem solving far more tractable, and they are generally consistent with our claim that their use offsets the drawbacks of bounded rationality. (shrink)

To measure non-cognitive facets of competence, we developed and tested a new method that we refer to as Embedded Experience Sampling (EES). Domain-specific problem-solving competence is a multi-faceted construct that is not limited to cognitive facets such as domain knowledge or problem-solving strategies but also comprises non-cognitive facets in the sense of domain-specific emotional and motivational dispositions such as interest and self-concept. However, in empirical studies non-cognitive facets are usually either neglected or measured by generalized self-report questionnaires that are (...) detached from the performance assessment. To enable an integrated measurement, we developed the EES method to collect data on non-cognitive facets during scenario-based low-stakes assessments. Test-takers are requested to stop at certain times and spontaneously answer short items (EES items) regarding their actual experience of the problem situation. These EES items are embedded in an EES event that resembles typical social interactions with non-player characters. To evaluate the feasibility and validity of the method, we implemented EES in a series of three studies in the context of commercial vocational education and training (VET): A feasibility study with 77 trainees, a pilot study with 20 trainees, and the main study with 780 trainees who worked on three complex problem scenarios in a computer-based office simulation. In the present paper, we investigate how test-takers perceived the EES events, and whether social desirability biased their answers, and investigate the internal structure of the data and the relationship between EES data and data from several other sources. Interview data and survey data indicated no biases due to social desirability and no additional burden for the test-takers due to the EES events. A correlation analysis following the multitrait-multimethod approach as well as the calibration of a multidimensional model based on Item Response Theory (IRT) also supported the construct validity. Furthermore, EES data shows substantial correlations with test motivation but almost zero correlations with data from generalized retrospective self-report questionnaires on non-cognitive facets. Altogether, EES offers an alternative approach to measuring non-cognitive facets of competence under certain conditions. For instance, EES is also based on self-reporting and thus might not be suitable for high-stakes testing. (shrink)

In my paper I focus on the growth of knowledge in finance from an heuristic viewpoint and I propose the analysis of two different knowledge-advancing strategies usually adopted at the frontier of knowledge, i.e. problem-solving and model-building. I show how these two strategies, even though both effective in the short-run, nonetheless provide descriptions of the target object and which are different in their descriptive and knowledge-advancing depth. In order to do so, I propose a case study borrowed from (...) the modelling activities in the Libor market. (shrink)

In my paper I focus on the growth of knowledge in finance from an heuristic viewpoint and I propose the analysis of two different knowledge-advancing strategies usually adopted at the frontier of knowledge, i.e. problem-solving and model-building. I show how these two strategies, even though both effective in the short-run, nonetheless provide descriptions of the target object and which are different in their descriptive and knowledge-advancing depth. In order to do so, I propose a case study borrowed from (...) the modelling activities in the Libor market. (shrink)

The work presented here investigates the process by which one group of individuals solves the problem of detecting deceptions created by other agents. A field experiment was conducted in which twenty-four auditors (partners in international public accounting firms) were asked to review four cases describing real companies that, unknown to the auditors, had perpetrated financial frauds. While many of the auditors failed to detect the manipulations in the cases, a small number of auditors were consistently successful. Since the detection of (...) frauds occurs infrequently in the work of a given auditor, we explain success by the application of powerful heuristics gained from experience with deceptions in everyday life. These heuristics implement a variation of Dennett's intentional stance strategy, which is based on interpreting detected inconsistencies in the light of the Deceiver's (i.e., management's) goals and possible actions. We explain failure to detect deception by means of perturbations (bugs) in the domain knowledge of accounting needed to apply these heuristics to the specific context of financial statement fraud. We test our theory by showing that a computational model of fraud detection that employs the proposed heuristics successfully detects frauds in the cases given to the auditors. We then modify the model by introducing perturbations based on the errors made by each of the auditors in the four cases. The resulting models account for 84 of the 96 observations (i.e., 24 auditors × four cases) in our data. (shrink)

In this paper we describe the nature and problems of business and define one aspect of the business environment. We then propose a framework based on augmented soft systems methodology and object technology that captures both the soft and hard aspects of a business environment within the context of organisational culture. We also briefly discuss cognitive informatics and its relevance to understanding problems and solutions. Pólya's work, which is based around solving mathematical problems, is considered within the context of information (...) systems development. We propose a generic reusable business object model based on general systems theory. We also show how these approaches can be integrated to provide a strategy for understanding business problems and developing integrated solutions. (shrink)

People spontaneously discover new representations during problem solving. Discovery of a mathematical representation is of special interest, because it shows that the underlying structure of the problem has been extracted. In the current study, participants solved gear‐system problems as part of a game. Although none of the participants initially used a mathematical representation, many discovered a parity‐based, mathematical strategy during problem solving. Two accounts of the spontaneous discovery of mathematical strategies were tested. According to the automatic schema abstraction hypothesis, (...) experience with multiple, unique problem exemplars facilitates extraction of the parity relation. According to the comparison‐based abstraction hypothesis, explicitly comparing gear pathways that have different number, but the same parity, should result in extraction of parity. An event history analysis showed that accumulation of experiences with different‐number, same‐parity comparisons predicted discovery of parity; accumulation of unique exemplars did not. Results suggest that comparison‐based abstraction processes can lead to the discovery of a mathematical relation. (shrink)

The assumption that positive affect leads to a better performance in simple cognitive tasks has become well established. We address the question whether positive and negative emotions differentially influence performance in complex problem-solving in the same way. Emotions were induced by positive or negative feedback in 74 participants who had to manage a computer-simulated complex problem-solving scenario. Results show that overall scenario performance is not affected, but positive and negative emotions elicit distinguishable problem-solving strategies: Participants with negative emotions are (...) more focused on the seeking and use of information. We discuss methodological requirements for investigating emotion influences in complex and dynamic cognitive tasks. (shrink)

The acquisition of expertise in formal problem solving has been assumed to involve either a shift from backwards to forwards inference, or a shift from unguided to guided forwards inference. In a longitudinal study, the acquisition of formal problem-solving expertise was investigated. Participants were tested as novices before undertaking controlled practice in the problem domain which involved transformation rule problems , and were finally tested as experts. The direction of inference in problem solutions was found to be inadequate to describe (...) the strategic differences between novices and experts. Therefore, a new solution coding system was applied, based on atomic components of problem solution. Analysis of novice and expert solutions revealed no systematic strategy in the novice stage solutions were confused and contained unproductive steps and backtracking. Several strategies were found in the expert solutions, but they did not agree with previously reported results. It was therefore proposed that the acquisition of expertise does not involve a change from one specific solution strategy to another, but rather the development of an efficient strategy, which can differ between participants. (shrink)

Problem solving has recently become a central topic both in the philosophy of science and in cognitive science. This paper integrates approaches to problem solving from these two disciplines and discusses the epistemological consequences of such an integration. The paper first analyzes problem solving as getting a true answer to a question. It then explores some stages of cognitive activity relevant to question answering that have been delineated by historians and philosophers of science and by cognitive psychologists and artificial intelligencers. (...) The traditional opposition between discovery and justification is challenged. It is suggested that epistemology may be conceptualized, in part, as the critical assessment of problem-solving strategies. (shrink)