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    Repair: The Interface Between Interaction and Cognition.Saul Albert & J. P. De Ruiter - 2018 - Topics in Cognitive Science 10 (2):279-313.
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    Can Humans Simulate Talking Like Other Humans? Comparing Simulated Clients to Real Customers in Service Inquiries.William Housley, Magnus Hamann, Saul Albert, Rein Ove Sikveland & Elizabeth Stokoe - 2020 - Discourse Studies 22 (1):87-109.
    How authentic are inquiry calls made by simulated clients, or ‘mystery shoppers’, to service organizations, when compared to real callers? We analysed 48 simulated and 63 real inquiry calls to different veterinary practices in the United Kingdom and Ireland. The data were transcribed for conversation analysis, as well as coded for a variety of call categories including reason for the call, call outcome and turn design features. Analysis revealed systematic differences between real and simulated calls in terms of reasons for (...)
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  3. The Conversational Rollercoaster: Conversation Analysis and the Public Science of Talk.Elizabeth Stokoe, Edward J. B. Holmes, Emily Hofstetter, Matthew Tobias Harris, Marc Alexander, Charlotte Albury & Saul Albert - 2018 - Discourse Studies 20 (3):397-424.
    How does talk work, and can we engage the public in a dialogue about the scientific study of talk? This article presents a history, critical evaluation and empirical illustration of the public science of talk. We chart the public ethos of conversation analysis that treats talk as an inherently public phenomenon and its transcribed recordings as public data. We examine the inherent contradictions that conversation analysis is simultaneously obscure yet highly cited; it studies an object that people understand intuitively, yet (...)
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