Abstract
Interest in credit ratings agencies and their role in financial markets is at an all-time high. Concerns about a lack of transparency concerning process, conflicts of interest, and limited competition are frequently discussed by politicians, regulators and other commentators. These issues we term the credit ratings agency (CRA) trinity of solicitude. We shed some light on this trinity by considering the unique relationship that exists between corporate borrowers (debt issuers) and the CRAs they engage to rate their securities. The exchange relationships literature is used to create a model where commitment plays a central role. Technical qualities, relationship qualities and dependence are theorised as antecedents of commitment, which is described by two constructs of affective commitment and calculative commitment. The issuer’s intention to remain with the CRA, their loyalty, is the consequence of commitment. The model is operationalized by means of a survey questionnaire administered to issuers of corporate debt in the United Kingdom. As expected, perceptions of the quality of the relationship and affective commitment play an important role in CRA-issuer relations. However, contrary to expectations, the technical quality of the rating and issuer dependence on the CRA play little role in determining commitment and continuance. The implications of these findings are discussed along with areas for future research.
Similar content being viewed by others
Notes
S&P and Moody’s account for 80 % of the market share. Fitch, the third largest CRA only accounts for 15 % (Langohr and Langohr 2008).
A fourth criticism is sometimes leveled at the ratings industry, namely the competence of CRAs. However, this criticism was most apparent at the time of the subprime bond crisis where rapid growth, and subsequent failure, of the structured finance market—using ratings labels akin the regular corporate and sovereign bonds—resulting in significant censure and reputational loss for CRAs. However, in the mainstream corporate and sovereign bond markets CRAs have a longstanding track record of accurately predicting the probability of failure (see Langohr and Langohr 2008, pp. 307–351 for a comprehensive analysis of the performance of credit ratings).
Newspapers are often cited as an example of a two-sided market that brings together readers and advertisers who may be charged in varying proportions. At one end of the continuum, local or metropolitan ‘free sheets’ do not charge readers but rely on advertising alone. At the other extreme, readers pay for a publication consisting of a wide variety of private listings where the advertiser pays no fee.
Such commentary has also been applied to other gatekeepers such as auditors engaged on investment bank audits where the risks associated with some activities make them un-auditable in the views of some commentators.
The ratings process is not a one-off event. Beyond the initial rating the probability of default on the security is monitored and the rating changed (upgraded or downgraded) as deemed appropriate.
Multinational businesses may seek to issue debt wherever they believe there is the greatest appetite for the issue. Depending on the profile of the organisation this may be outside the UK.
To test for response bias, a comparison was applied to early (first 33 %) and late (last 33 %) of respondents using the Wilcoxon–Mann–Whitney non-parametric test. This assumes late respondents are similar to non-respondents (Dillman 1978). Statistically significant differences between early and late respondents were fund for only one item (α = .05).
A number of authors (Hu and Bentler 1998; Marsh et al. 1998; Hu and Bentler 1999) warn against the use of more common goodness-of-fit indices such as the goodness-of-fit index (GFI) and adjusted goodness-of-fit index (AGFI) which are widely used in the structural equation modelling literature. Hu and Bentler (1999, p. 26) indicate for samples N < 500, the combinational rule SRMR < .11 and RMSEA < .08 is “extremely sensitive in detecting model with misspecified factor covariances”.
Some alternatives were considered to the hypothesised model including tests for mediation of Affective Commitment and Calculative Commitment on Dependence and Continuation as a direct effect on Continuation. Bootstrapping, per the recommendations of Chung and Lau (2009), identifies that Affective Commitment and Calculative Commitment have a net mediated effect on Continuation.
The discriminant validity of: (i) technical qualities versus relationship qualities; and (ii) dependence and calculative commitment by setting the correlation to zero and comparing it to a model where this was not constrained (Segars 1997). The findings: (i) Δχ 2 = .407, 1 d.f. p < .001; and (ii) Δχ 2 = .404, 1 d.f. p < .001); respectively suggest each are distinct constructs.
References
Achrol, R. (1997). Changes in the theory of interorganizational relations in marketing: Toward a network paradigm. Journal of the Academy of Marketing Science, 25(1), 56–71.
Adams, M., Burton, B., & Hardwick, P. (2003). The determinants of credit ratings in the United Kingdom insurance industry. Journal of Business Finance and Accounting, 30(3/4), 539–572.
Alcubilla, R. G., & del Pozo, J. R. (2012). Credit rating agencies on the watch list: Analysis of European regulation. Oxford: Oxford University Press.
Alsakka, R., & AP Gwilym, O. (2010). Leads and lags in sovereign credit ratings. Journal of Banking & Finance, 34(11), 2614–2626.
Alsakka, R., & ap Gwilym, O. (2012). Rating agencies’ credit signals: An analysis of sovereign watch and outlook. International Review of Financial Analysis, 21, 45–55.
Al-Sakka, R., & Ap Gwilym, O. (2010). Split sovereign ratings and rating migrations in emerging economies. Emerging Markets Review, 11(2), 79–97.
Andaleeb, S. S. (1995). Dependence relations and the moderating role of trust: Implications for behavioral intentions in marketing channels. International Journal of Research in Marketing, 12(2), 157–172.
Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(Spring), 125–143.
Anderson, E., & Weitz, B. (1989). Determinants of continuity in conventional industrial channel dyads. Marketing Science, 4(4), 310–323.
Anderson, E., & Weitz, B. (1992). The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research, 29(1), 18–34.
Arnott, D. C. (2007). Trust—current thinking and future research. European Journal of Marketing, 41(9/10), 981–987.
Beattie, V., Fearnley, S., & Brandt, R. (2000). Behind closed doors: What the company audit is really about. Basingstoke: Palgrave.
Bejou, D., Ennew, C. T., & Palmer, A. (1998). Trust, ethics and relationship satisfaction. International Journal of Bank Marketing, 16(4), 170–175.
Bendapudi, N., & Berry, L. (1997). Customers’ motivations for maintaining relationships with service providers. Journal of Retailing, 71(1), 15–37.
Bennell, J. A., Crabbe, D., Thomas, S., & Gwilym, O. (2006). Modelling sovereign credit ratings: Neural networks versus ordered probit. Expert Systems with Applications, 30(3), 415–425.
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Bloemer, J., & Odekerken-Schröder, G. (2007). The psychological antecedents of enduring customer relationships: An empirical study in a bank setting. Journal of Relationship Marketing, 6(1), 21–43.
Brady, M. K., Voorhees, C. M., & Brusco, M. J. (2012). Service sweethearting: Its antecedents and customer consequences. Journal of Marketing, 76(2), 81–98.
Brown, J. R., Lusch, R. F., & Nicholson, C. Y. (1995). Power and relationship commitment: Their impact on marketing channel member performance. Journal of Retailing, 71(4), 363–392.
Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. Long (Eds.), Testing structural equation models (pp. 136–162). Beverly Hills: Sage Publications.
Buchanan, L. (1992). Vertical trade relationships: The role of dependence and symmetry in attaining organizational goals. Journal of Marketing Research, 29(February), 65–75.
Byrne, B. (2001). Structural equation modeling with AMOS: Basic concepts, applications, and programming. London: Lawrence Erlbaum Associates.
Cantor, R., ap Gwilym, O., & Thomas, S. (1994). The use of credit ratings in investment management in the U.S. and Europe. Journal of Fixed Income (Fall 2007), 17(2), 13–26.
Cantor, R., & Packer, F. (1994). The credit rating industry. Federal Reserve Bank of New York Quarterly Reserve, 19(2), 1–26.
Cater, B., & Zabkar, V. (2009). Antecedents and consequences of commitment in marketing research services: The client’s perspective. Industrial Marketing Management, 38(7), 785–797.
Chung, G. W., & Lau, R. S. (2009). Testing mediation and suppression effects of latent variables: Bootstrapping with structural equation models. Organizational Research Methods, 11(2), 296–325.
Coffee, J. C, Jr. (2006). Gatekeepers: The professions and corporate governance. Oxford: Oxford University Press.
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: An interpersonal influence perspective. Journal of Marketing, 54(2), 68–81.
De Ruyter, K., Moorman, L., & Lemmink, J. (2001). Antecedents of commitment and trust in customer-supplier relationships in high technology markets. Industrial Marketing Management, 30(3), 271–286.
De Ruyter, K., & Wetzels, M. (1999). Commitment in auditor-client relationships: Antecedents and consequences. Accounting, Organizations and Society, 24(1), 57–75.
Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99–113.
Dillman, D. A. (1978). Mail and telephone surveys: The total design method. New York, NY: Wiley.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(2), 35–51.
Dorn, N. (2012). Render unto caesar: EU financial market regulation meets political accountability. Journal of European Integration, 34(3), 205–221.
Duff, A. (2009). Audit quality three years after the fall: An empirical investigation of the views of auditors, auditees, and investors 2002 to 2005. Managerial Auditing Journal, 24(5), 400–422.
Duff, A., & Einig, S. (2007). Credit rating agencies: Meeting the needs of the market?. Edinburgh: Institute of Chartered Accountants of Scotland.
Duff, A., & Einig, S. (2009a). Credit ratings quality: The perceptions of market participants and other interested parties. British Accounting Review, 41(3), 141–153.
Duff, A., & Einig, S. (2009b). Understanding credit ratings quality: Evidence from UK debt market participants. British Accounting Review, 41(2), 107–119.
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11–27.
Eling, M., & Schmeiser, H. (2010). Insurance and the credit crisis: Impact and ten consequences for risk management and supervision. The Geneva Papers on Risk and Insurance-Issues and Practice, 35(1), 9–34.
Emerson, R. M. (1976). Social exchange theory. Annual Review of Sociology, 2, 335–362.
Fullerton, G. (2003). When does commitment lead to loyalty? Journal of Service Research, 5(4), 333–344.
Gabbi, E., & Sironi, A. (2002). Which factors affect corporate bond pricing? Empirical evidence from Eurobonds primary market spreads. University of Bocconi Working Paper, Retrieved 10 May 2008, from http://www.uni-bocconi.it/doc_mime_view.php?doc_id=16240&doc_seg_id=1.
Ganasan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58, 1–19.
Geyskens, I., & Steenkamp, J.-B. E. M. (1995). An investigation into the joint effects of trust and interdependence on relationship commitment. In Proceedings of the 24th Annual Conference of the European Marketing Academy (pp. 351–371). Cergy, France.
Geyskens, I., Steenkamp, J., Scheer, L., & Kumar, N. (1996). The effects of trust and interdependence on relationship commitment: A trans-atlantic study. International Journal of Research in Marketing, 13, 303–317.
Gounaris, S. P. (2005). Trust and commitment influences on customer retention: Insights from business-to-business services. Journal of Business Research, 58(2), 126–140.
Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91(3), 481–510.
Gundlach, G., Achrol, R., & Mentzer, J. (1995). The structure of commitment in exchange. Journal of Marketing, 59, 78–92.
Gustafsson, A., Johnson, M. D., & Roos, I. (2005). The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention. Journal of Marketing, 69(October), 210–218.
Hennig-Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology and Marketing, 14(8), 737–764.
Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63(6), 597–606.
Hsueh, L., & Liu, Y. (1993). Should all tax-exempt borrowers with investment-grade quality acquire credit ratings? Journal of Business Finance and Accounting, 20, 291–306.
Hu, L., & Bentler, P. M. (1998). Fit indices in covariance structure modelling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3, 424–453.
Hu, L., & Bentler, P. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55.
Kumar, N., Scheer, L. K., & Steenkamp, J. B. (1995). The effects of perceived interdependence on dealer attitudes. Journal of Marketing Research, 32, 348–356.
Langohr, H. M., & Langohr, P. T. (2008). The ratings agencies and their credit ratings: What they are, how they work, and why they are relevant. West Sussex: Wiley.
MacCallum, R., & Austin, J. (2000). Applications of structural equation modeling in psychological research. Annual Review of Psychology, 51, 201–226.
Marsh, H. W., Balla, T. R., & McDonald, R. P. (1998). Goodness-of-fit indexes in confirmatory factor analysis: The effect of sample size. Psychological Bulletin, 103, 391–410.
Morgan, R., & Hunt, S. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 59, 20–38.
Muñoz, C. S., Monsálvez, J. M. P., & de Guevara Radoselovics, J. F. (2012). Impact of the Subprime Crisis on Bank Ratings. Working paper. Fundacion BBVA.
Nunnally, J. C., & Bernstein, I. (1994). Psychometric theory. New York: McGraw-Hill.
Ozag, D. (2006). The relationship between the trust, hope, and normative and calculative commitment of merger survivors. Journal of Management Development, 25(9), 870–883.
Palazzo, G., & Rethol, L. (2008). Conflicts of interest in financial intermediaries. Journal of Business Ethics, 81(1), 193–207.
Patterson, P. G., Johnson, L. W., & Spreng, R. A. (1996). Modeling the determinants of customer satisfaction for business-to-business professional services. Journal of the Academy of Marketing Science, 25(1), 4–17.
Pritchard, M., Havitz, M., & Howard, D. (1999). Analyzing the commitment-loyalty link in service contexts. Journal of the Academy of Marketing Science, 27(3), 333–348.
Razzaque, M. A., & Boon, T. G. (2008). Effects of dependence and trust on channel satisfaction, commitment and cooperation. Journal of Marketing Theory and Practice, 16(3), 247–257.
Rochet, J. C., & Tirole, J. (2006). Two‐sided markets: A progress report. The RAND Journal of Economics, 37(3), 645–667.
Rom, M. C. (2009). The credit rating agencies and the subprime mess: Greedy, ignorant, and stressed? Public Administration Review, 69, 640–650.
Rutherford, B. N., Boles, J. S., Barksdale, J., & Johnson, J. T. (2006). Single source supply versus multiple source supply: A study into the relationship between satisfaction and propensity to stay within a service setting. Journal of Personal Selling and Sales Management, 26(4), 371–379.
Rylander, D., Strutton, D., & Elton, L. E. (1997). Toward a synthesised framework of relational commitment: Implications for marketing channel theory and practice. Journal of Marketing Theory and Practice, 5(2), 58–71.
Saxe, R., & Weitz, B. A. (1982). The SOCO scale: A measure of the customer orientation of salespeople. Journal of Marketing Research, 19(3), 343–351.
Scalet, S., & Kelly, T. F. (2012). The ethics of credit rating agencies: What happened and the way forward. Journal of Business Ethics, 114, 1–14.
Scanzoni, J. (1979). Social exchange and behavioral interdependence. In R. Burgess & T. Huston (Eds.), Social exchange in developing relationships. New York: Academic Press.
Segars, A. (1997). Assessing the unidimensionality of measurement: A paradigm and illustration within the context of information systems research. Omega, 25(1), 107–121.
Sharma, N., & Patterson, P. G. (2000). Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services. International Journal of Service Industry Management, 11(5), 470–490.
Sinclair, T. J. (2005). The new masters of capital. Ithaca, NY: Cornell University Press.
Singh, D. (2013). The role of external auditors in bank supervision: A supervisory gatekeeper? The international lawyer, Summer, 2013 (Forthcoming); Warwick School of Law Research Paper No. 2012/21.
Staikouras, P. K. (2011). Universal banks, universal crises? Disentangling myths from realities in quest of a new regulatory and supervisory landscape. Journal of Corporate Law Studies, 11(1), 135–179.
Staikouras, P. K. (2012). A theoretical and empirical review of the EU regulation on credit rating agencies. In search of truth, not scapegoats. Financial Markets, Institutions and Instruments, 21(2), 71–155.
Stanko, M. A., Bonner, J. M., & Calantone, R. J. (2007). Building commitment in buyer–seller relationships: A tie strength perspective. Industrial Marketing Management, 36(8), 1094–1103.
Sylla, R. (2002). An historical primer on the business of a credit rating. New York: Kluwer Academic Publishers.
Thibaut, J. W., & Kelley, H. H. (1959). The social psychology of groups. New York: Wiley.
Tummala, V. M. R., Phillips, C. L. M., & Johnson, M. (2006). Assessing supply chain management success factors: A case study. Supply Chain Management, 11(2), 179–192.
Vishwanath, T., & Kaufmann, D. (2001). Toward transparency: New approaches and their application to financial markets. The World Bank Research Observer, 16(1), 41–57.
Weitz, B. A., & Jap, S. D. (1995). Relationship marketing and distribution channels. Journal of the Academy of Marketing Science, 23(4), 305–320.
Wetzels, M. G. M., de Ruyter, J. C., & Lemmink, J. G. A. M. (1999). Role stress in after-sales service management: A longitudinal assessment of its antecedents and consequences, Journal of Services Research, 2(1), 50–67.
Wetzels, M., De Ruyter, K., & van Birgelen, M. (1998). Marketing service relationships: The role of commitment. Journal of Business and Industrial Marketing, 13(4/5), 406–423.
White, L. J. (2009). The credit rating agencies and the subprime debacle. Critical Review, 21(2–3), 389–399.
Wilson, R. S. (1987). Corporate senior securities: Analysis and evaluation of bonds, convertibles, and preferreds. Chicago: Probus.
Woodside, A. G., Wilson, E. J., & Milner, P. (1992). Buying and marketing CPA services. Industrial Marketing Management, 21, 265–272.
Yang, Z., & Petersen, R. T. (2004). Consumer perceived value, satisfaction and loyalty: The role of switching costs. Psychology and Marketing, 21(10), 799–822.
Author information
Authors and Affiliations
Corresponding author
Appendix
Appendix
Measures
A Note on Scale Development
Initially, three additional factors were hypothesized: (i) Normative commitment measuring to which degree issuers felt morally obliged to remain with their CRAs; (ii) Opportunistic behaviour measuring to what extent issuers behave opportunistically and try to find better alternatives or use the existence of other CRAs to negotiate more favourable terms; and (iii) additional CRAs measuring what factors would cause issuers to engage additional CRAs. However, these scales failed to achieve acceptable levels of internal consistency reliability (α < .6) and were thus removed from the model. Some of the items relating to these scales could be successfully included in other constructs; the remaining items were deleted from the model.
Rights and permissions
About this article
Cite this article
Duff, A., Einig, S. Debt Issuer: Credit Rating Agency Relations and the Trinity of Solicitude: An Empirical Study of the Role of Commitment. J Bus Ethics 129, 553–569 (2015). https://doi.org/10.1007/s10551-014-2175-y
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10551-014-2175-y