Abstract
This paper aims to analyse a set of communicative events within the service encounter genre in tourism and leisure interdiscursive domains as displayed in course books on professional communication in English (commonly pointing to ESP). These supposedly replicate interaction in real life settings. Therefore, it is relevant to uncover the ways authentic interactions can be interpreted in the pedagogical setting of workplace conversation from a discursive and pragmatic perspective. More specifically, this empirical and exploratory study discusses ways of improving rapport management skills in interpersonal and intercultural communication, in general, and in professional interaction, in particular, in a selection of excerpts on greeting / asking for info exchanges. The study uncovers participants’ possible co-constructions of civility and politeness strategies in naturally occurring classroom discourse supported by course materials in English for glocal communication across segments in the tourism domain as object of this study.
About the author
Dr Alcina Pereira de Sousa is tenured Assistant Professor of English Linguistics at the Faculty of Arts and Humanities of the University of Madeira, where she has been course director, Erasmus coordinator and member of the Scientific Board of the Faculty of Arts and Humanities, among other roles, since 1993. Her main academic interests include discourse analysis, intercultural pragmatics, corpus-based approaches, stylistics and critical and creative reading in a foreign language, linguistics/literature interface, as well as language and identity, on which she has supervised MA and PhD dissertations, done research in national and international projects, as well as delivered talks as a visiting scholar worldwide. She is a research member of the University of Lisbon Centre of English Studies (ULICES-FCT), a founding member of the ENIEDA Network, ambassador of the Poetics and Linguistics Association (PALA) in Portugal, as well as a member of editorial and scientific boards of a number of academic journals and scholarly associations in Portugal and abroad. Her recent publications include book chapters, three co-edited volumes, as well as many peer-reviewed research papers.
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