Deeper into the Wild: Technology Co-creation Across Corporate Boundaries

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In Andy Crabtree & Alan Chamberlain (eds.), Into the Wild: Beyond the Design Research Lab. Springer Verlag. pp. 55-71 (2019)
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Abstract

This chapter provides some reflection on a research project conducted over the course of three years that started with a series of ethnographic studies of outsourced customer contact centres operating on behalf of large telecommunications companies.

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10.1007/978-3-030-18020-1_4

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