Abstract

This paper examines the basis for the commonly expressed sentiment that librarians have been late to adopt emerging technologies for use in library and information science practice. Using insights from science and technology studies, this sentiment is shown to be inadequately empirically warranted. The trope of the technophobic librarian is examined for clues to the importance of gendered emotional labor in effective library work, under the rubric of “customer service.” These clues lead to an examination of embodiment in the virtual world Second Life, and the emerging presence of librarians there. Using Second Life librarianship as a case study, this paper argues that embodiment is an important resource for library work, and that women’s technological labor is effaced through the trope of the technophobic librarian. Deconstructive analytical moves which collapse binary categories, yoked with methods from science and technology studies, are suggested for future fine-grained accounts of library technological practice.