Abstract

Studies have shown that videoconferences are an effective medium for facilitating communication between parties who are separated by distance. Furthermore, studies reveal that videoconferences are effective when used for distance learning, particularly due to their ability to facilitate complex collaborative learning tasks. However, as in face-to-face communication, learners benefit when they receive additional support for such learning tasks. This article provides an overview of two empirical studies to illustrate more general insights regarding some effective and less effective ways to support collaborative learning with videoconferencing. The focus is on content schemes as content-specific support and task-specific support as collaboration scripts. Based on the results of the two studies, conclusions can be drawn about support measures that promote learning. Conclusions can also be reached about the need for employing both content schemes and collaboration scripts to provide learners with the most benefit.