Abstract

The COVID-19 pandemic played as a booster to the cultural, social, and economic transformations triggered by the 4.0 Industrial Revolution, increasing the diffusion and employment of technological devices and requiring to reconsider the traditional approach to work and organization. Dealing with an emblematic organizational case, the article highlights the main key capabilities requested to face the current scenario, suggesting transformed attitudes needed to cope with the unfolding complex, uncertain, changing digital and blended world. The findings, gathered through an extensive survey involving 500 people who started working at a distance during the 2020 lockdown period, underline the main actionable skills to be achieved for enhancing agile work, hybrid professional roles and new work, and organizational and managerial cultures.