Learning to design systems

World Futures 59 (1):21 – 36 (2003)
This article describes a brief overview of systems design concepts, and provides an example of the use of one very simple framework for utilizing systems design. Its purpose is to demonstrate the value of even the simplest of systems design models in clarifying the issues behind what are often perceived to be organizational conflicts. The example provided is that of a medical function within an industrial organization, but the implications apply to almost any support function or department found within a large organization.
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DOI 10.1080/02604020310135
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