Intellectica 1 (30):19-51 (2000)
AbstractThis article addresses three main questions: What causes cognitive overload in the workplace? What analytical framework should be used to understand how agents interact with their work environments? How can environments be restructured to improve the cognitive workflow of agents? Four primary causes of overload are identified: too much tasking and interruption, and inadequate workplace infrastructure to help reduce the need for planning, monitoring, reminding, reclassifying information, etc… The first step in reducing the cognitive impact of these causes is to enrich classical frameworks for understanding work environments, such as Newell and Simon’s notion of a task environment, by recognizing that our actual workplace is a superposition of many specific environments – activity spaces – which we slip between. Each has its own cost structure arising from the tools and resources available, including the cognitive strategies and interpretational frameworks of individual agents. These cognitive factors are significant, affecting how easy or difficult it is to perform an action, such as finding a specific paper in a “mess” desk. A few simple examples show how work environments can be redesigned and how restructuring can alter the cost structure of activity spaces.
Similar books and articles
Distrubuted Cognition, Coordination and Environmental Design.David Kirsh - 1999 - Proceedings of the European Conference on Cognitive Science.
Moderating Affect of Workplace Spirituality on the Relationship of Job Overload and Job Satisfaction.Amal Altaf & Mohammad Atif Awan - 2011 - Journal of Business Ethics 104 (1):93-99.
Multi-tasking and Cost Structure, Implications for Design.David Kirsh - 2005 - Proceedings of the 27th Annual Meeting of the Cognitive Science Society:1143-1148.
Cognitive science meets multi-agent systems: A prolegomenon.Ron Sun - 2001 - Philosophical Psychology 14 (1):5 – 28.
Cognitive Frames, Cognitive Overload, and Mind-Held Diagrams in Logic.Shea Zellweger - 1991 - Semiotics:35-45.
Adaptable Rooms, Virtual Collaboration and Cognitive Workflow.David Kirsh - 1998 - Lecture Notes in Computer Science.
Adaptable Rooms, Virtual Collaboration and Cognitive Workflow.David Kirsh - 1998 - Cooperative Buildings - Integrating Information, Organization, and Architecture.
How Albot0 Finds Its Way Home: A Novel Approach to Cognitive Mapping Using Robots.Wai K. Yeap - 2011 - Topics in Cognitive Science 3 (4):707-721.
Re-assessing ecology of tool transparency in epistemic practices.Bernardo Pino - 2010 - Mind and Society 9 (1):85-110.
The concept of information overload: A preliminary step in understanding the nature of a harmful information-related condition. [REVIEW]Kenneth Einar Himma - 2007 - Ethics and Information Technology 9 (4):259-272.
Made to measure: Ecological rationality in structured environments. [REVIEW]Seth Bullock & Peter M. Todd - 1999 - Minds and Machines 9 (4):497-541.
Social institution, cognition, and survival: a cognitive–social simulation.Ron Sun & Isaac Naveh - 2007 - Mind and Society 6 (2):115-142.
How Can Philosophy Be a True Cognitive Science Discipline?William Bechtel - 2010 - Topics in Cognitive Science 2 (3):357-366.
Added to PP
Historical graph of downloads
Citations of this work
A conceptual and empirical framework for the social distribution of cognition: The case of memory.Amanda Barnier, John Sutton, Celia Harris & Robert A. Wilson - 2008 - Cognitive Systems Research 9 (1):33-51.
The Internet as Cognitive Enhancement.Cristina Voinea, Constantin Vică, Emilian Mihailov & Julian Savulescu - 2020 - Science and Engineering Ethics 26 (4):2345-2362.
Getting things done: The science behind stress-free productivity.Francis Heylighen & Clément Vidal - 2007 - Cogprints.
The 'Economy of Memory': Publications, Citations, and the Paradox of Effective Research Governance.Peter Woelert - 2013 - Minerva 51 (3):341-362.
References found in this work
No references found.