Governing industrial organizations through cognitive machines

AI and Society 27 (4):501-507 (2012)
Recently, researchers on organization theory and behavior were challenged by the introduction of cognitive machines in the list of the organization’s participants. Researchers in this field advocated that cognitive machines contribute to improve cognitive abilities in the organization by extending people’s rationality and decision-making capacity and by reducing intra-individual and group dysfunctional conflicts. This paper supports these findings and extends their results to upper layers at managerial and organizational levels of application by proposing the concept of new industrial organizations with structure and processes of Computational Organization Management Networks. In such a new organization type, cognitive machines and cognitive information systems are prominent actors of governance, automation, and control of the whole enterprise
Keywords Customer-Centric Organizations  Industrial organizations  Organizational cognition  Cognitive machines  Immersiveness  Computational Organizational Management Networks
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DOI 10.1007/s00146-011-0364-0
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