Komitmen organisasi Dan organizational citizenship behavior pada karyawan call centre di pt. X

Phronesis (Misc) 10 (2) (2008)

Abstract
The aim of this research is to find a relationship between organizational commitment and Organizational Citizenship Behavior (OCB) on Call Centre employee. Organizational commitment is degree which is the employee identify and internalize the organizational values, which makes the employee wants to stay in organization. OCB is employee’s voluntary behavior, beyond job’s description, and contribute toward organizational efectivity. This research is using Spearman-rank order coefficients of correlations formula. The finding reveals that there is a relationship between organizational commitment and OCB r s (86) = 0,441, p < 0,01.  This finding shows that there is positive and significant relationship between organizational commitment and OCB.   
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