Consumer complaining behavior (CCB) is an important stream of research and practice, as it links the domains of service failure and service recovery. CCB research, although extensive and temporally wide, exhibits a lack of concern for the underlying assumptions of scholarly inquiry. Researchers neither explicitly mention, nor consciously indicate their ontological, epistemological, and methodological assumptions. We systematically identify the extant CCB literature and map it to two well-accepted paradigmatic classifications (Burrell and Morgan 1979; Deetz Organization Science 7(2): 191–207, 1996). Normative (...) or functionalist paradigm with the assumptions of an objective external reality, a positivist epistemology, a determinist view of human nature, and nomothetic methodology emerges as the dominant CCB research paradigm. The implications of this dominance are discussed as a barometer of the future of CCB research and practice. (shrink)

Generalized Darwinism (GD) claims to be a conceptual and theoretical framework for researching evolutionary change processes in organizations. This paper examines the claims of GD. It finds that in contrast to Darwin’s theory of evolution by natural selection proper, the GD framework is not an explanatory deductive argument form. What it is that GD actually generalizes and intends to explain thereby becomes somewhat moot. It is proposed that the so-called ‘generalization’ that the GD framework supplies might be best understood schematically. (...) Two general schemata that purport to distil commonalities between processes of organizational evolution and biological evolution are thereby identified. But in considering the applicability of the two schemata to organizational evolution, criticism reveals one to be problematic, whereas the other one, to which the GD programme collapses if the problematical schema is dispensed with, has been long associated with another so-called ‘evolutionary approach’ to the understanding of social change: Sir Karl Popper’s ‘evolutionary epistemology’. The paper concludes that if the research problem is to account for the evolutionary character of social and organizational change, then theorists need not commit to the GD framework. They may elect to use Popper’s evolutionary epistemology instead. (shrink)

Zygon®, Volume 57, Issue 1, Page 25-45, March 2022.

The present paper argues that there is an affinity between Kuhn's "The Structure of Scientific Revolutions" and Wittgenstein's philosophy. It is maintained, in particular, that Kuhn's notion of paradigm draws on such Wittgensteinian concepts as language games, family resemblance, rules, forms of life. It is also claimed that Kuhn's incommensurability thesis is a sequel of the theory of meaning supplied by Wittgenstein's later philosophy. As such its assessment is not fallacious, since it is not an empirical hypothesis and it does (...) not have the relativistic implications Kuhn's critics repeatedly indicated. Although concepts are indeed relative to a language game or paradigm, interparadigmatic intelligibility is preserved through the standard techniques of translation or praxis. The impossibility of radical translation which is captured by the claim of incommensurability lies with that which cannot be said but only shown. (shrink)

Contemporary empiricism has attempted to ground its analysis of science in a falsificationism based in selection theory. This paper links these evolutionary epistemologies with commitments to certain epistemological and ontological assumptions found in the later work of K. Popper, D. Campbell, and D. Hull, I argue that their assumptions about the character of contemporary empiricism are part of a shared paradigm of epistemological explanation which results in unresolved tensions within their own projects. I argue further that their claim to be (...) doing a science of science is not defensible. Hull's selectionism is analyzed to show how this epistemological agenda has played itself out in late empiricism. I suggest some directions that Hull might take toward an historical epistemology. (shrink)