1.  31
    Scrooge Posing as Mother Teresa: How Hypocritical Social Responsibility Strategies Hurt Employees and Firms.Sabrina Scheidler, Laura Marie Edinger-Schons, Jelena Spanjol & Jan Wieseke - 2019 - Journal of Business Ethics 157 (2):339-358.
    Extant research provides compelling conceptual and empirical arguments that company-external as well as company-internal CSR efforts positively affect employees, but does so largely in studies assessing effects from the two CSR types independently of each other. In contrast, this paper investigates external–internal CSR jointly, examining the effects of consistent external–internal CSR strategies on employee attitudes, intentions, and behaviors. The research takes a social and moral identification theory view and advances the core hypothesis that inconsistent CSR strategies, defined as favoring external (...)
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  2.  21
    Frontline Employees as Corporate Social Responsibility (CSR) Ambassadors: A Quasi-Field Experiment.Laura Marie Edinger-Schons, Lars Lengler-Graiff, Sabrina Scheidler & Jan Wieseke - 2019 - Journal of Business Ethics 157 (2):359-373.
    As past research has identified frontline employees as the primary communicators of a company’s CSR, this paper reports on a large-scale quasi-field experiment aimed at gaining a deeper understanding of the levers of successful in-store, point-of-sale, CSR communication. In cooperation with a large international retailer, the authors analyzed the effects of varying in-store CSR communication strategies in 48 unique stores, combining data from a customer survey, company records of customers’ real visits and purchases, and interviews with store managers. Taking into (...)
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    Listen to the voice of the customer—First steps towards stakeholder democracy.Laura Marie Edinger-Schons, Lars Lengler-Graiff, Sabrina Scheidler, Gina Mende & Jan Wieseke - 2020 - Business Ethics 29 (3):510-527.
    Recently, calls have grown louder for more stakeholder democracy that is, letting stakeholders participate in the process of organizing, decision‐making, and governance in corporations, especially in the area of Corporate Social Responsibility (CSR) activities. Despite the relevance of the subject, the impact of customer involvement in CSR on their company‐related attitudes and behaviors still represents a major research void. The paper at hand develops a conceptual framework of consumer involvement in CSR based on the existing literature, theories of stakeholder democracy, (...)
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