Explanation and trust: what to tell the user in security and AI? [Book Review]

Ethics and Information Technology 13 (1):53-64 (2011)

Abstract
There is a common problem in artificial intelligence (AI) and information security. In AI, an expert system needs to be able to justify and explain a decision to the user. In information security, experts need to be able to explain to the public why a system is secure. In both cases, an important goal of explanation is to acquire or maintain the users’ trust. In this paper, I investigate the relation between explanation and trust in the context of computing science. This analysis draws on literature study and concept analysis, using elements from system theory as well as actor-network theory. I apply the conceptual framework to both AI and information security, and show the benefit of the framework for both fields by means of examples. The main focus is on expert systems (AI) and electronic voting systems (security). Finally, I discuss consequences of the analysis for ethics in terms of (un)informed consent and dissent, and the associated division of responsibilities
Keywords Actor-network theory   Confidence   Expert systems   Explanation   Information security   Informed consent   Systems theory   Trust
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DOI 10.1007/s10676-010-9253-3
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Defining Trust and E-Trust: Old Theories and New Problems.Mariarosaria Taddeo - 2009 - International Journal of Technology and Human Interaction (IJTHI) Official Publication of the Information Resources Management Association 5 (2):23-35.

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