Explaining Consumer Reactions to Corporate Social Responsibility: The Role of Gratitude and Altruistic Values [Book Review]

Journal of Business Ethics 114 (2):193-206 (2013)

Abstract
Although a lot of research establishes consumer reactions to corporate social responsibility (CSR), little is known about the theoretical mechanisms for these reactions. We conduct a field experiment with adult consumers to test the hypothesis that the effects of perceived CSR on consumer reactions are mediated by felt gratitude and moderated by the magnitude of altruistic values held by consumers. Two classes of consumer reactions are considered: intentions to (1) say positive things about the company, and (2) participate in advocacy actions benefiting the company
Keywords Corporate social responsibility  Gratitude  Altruistic values  Consumer behavior
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DOI 10.1007/s10551-012-1337-z
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Motivators of Mobilization.Sefa Hayibor & Colleen Collins - 2016 - Journal of Business Ethics 139 (2):351-374.

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