By endowing technology with the attributes of autonomous agency, human beings are ethically sidelined. Individuals are relieved of responsibility. The suggestion of being in the grip of irresistible forces provides an excuse for rejecting responsibility for oneself and others, thus creating conditions for inappropriate or antisocial behavior. It also impedes the search for solutions to pressing social problems associated with applications of technology. Failure to assign and accept responsibility for decisions to deploy “conventional” technology will inevitably impede our ability to (...) deal with the social and ethical challenges of robotics. (shrink)

Shrinking resources and the increasing complexity of clinical decisions are stimulating research in knowledge-intensive computer applications for the delivery of social services. The expected benefits of knowledge-intensive applications such as expert systems include improvement in both the quality and the consistency of service delivery, augmentation of institutional memory, and reduced labour costs through greater reliance on paraprofessionals. This paper analyses the likely impacts of knowledge-intensive systems on social service organisations, drawing on trends in related service-delivery fields, and on known impacts (...) of computer applications in organisations. A structural change may be anticipated: decision making and planning functions will shift increasingly from social service professionals to administrators. (shrink)