Consumer complaining behavior (CCB) is an important stream of research and practice, as it links the domains of service failure and service recovery. CCB research, although extensive and temporally wide, exhibits a lack of concern for the underlying assumptions of scholarly inquiry. Researchers neither explicitly mention, nor consciously indicate their ontological, epistemological, and methodological assumptions. We systematically identify the extant CCB literature and map it to two well-accepted paradigmatic classifications (Burrell and Morgan 1979; Deetz Organization Science 7(2): 191–207, 1996). Normative (...) or functionalist paradigm with the assumptions of an objective external reality, a positivist epistemology, a determinist view of human nature, and nomothetic methodology emerges as the dominant CCB research paradigm. The implications of this dominance are discussed as a barometer of the future of CCB research and practice. (shrink)

This paper presents an alternative concept of excellence in business, which builds upon the conventional notion of excellence as being in harmony with profit. Although the notion of an enduring harmony (or what we call the convergence thesis) between long-term profit and excellence is favoured by many thinkers, the premise neglects the disruptive force of the autonomous pursuit of excellence in theory and constrains it in practice. Further, autonomous excellence, a key condition of a genuine practice, is structurally weakened by (...) the fact that businesses are heavily reliant on market approval to sustain themselves, irreversibly damaging their status as genuine practices. We argue that the autonomous pursuit of excellence requires not only recognizing but also actively strengthening a contingent relationship between internal and external goods, so that internal goods such as the excellence of the product can achieve maximum autonomy from the pressures of external goods. Such a risk-oriented approach may appear antagonistic to business but finds expression in the insight of key business visionaries such as Steve Jobs and Henry Ford that major technological advancements rarely find themselves in consonance with existing market standards and thus require a courageous break from 'market excellence'. (shrink)

This editorial of the special issue addresses the question of whether/how responses to the Covid-19 pandemic corresponded with authentic CSR. The literature on CSR has tended to endorse a business-centric perspective and its inherent focus on the search for alignments between CSR activities and the economic/financial interests of the firm. The Covid-19 pandemic has put this perspective to the test, pushing many companies to engage in distinctively more genuine and authentic CSR and/or demonstrating the importance of prior CSR engagement in (...) facilitating crisis management. The papers included in the special issue appear to converge on the idea that firms combining evidence of both pre-crisis engagement in CSR and strong CSR performance during the crisis (demonstrated through the deployment of various CSR assets and resources, including certified reporting, social marketing, individual engagement, resilience, legitimacy, trust) have coped better. This provides interested researchers with an opportunity to appreciate the value of CSR during a crisis. (shrink)

Scientific realism does not view theoretical terms as mere instruments of experimental predictions; it grants referential status to natural kind terms with 'epistemic access' and view scientific theories and terms as corresponding to physical phenomena and entities which exist independently of observation, and as thereby being the source of objective -approximate and not absolute- knowledge of the physical realm. As a result, scientific realism is accused of ontologising the unobservables. Against this charge, scientific realism posits the idea of the dialectical (...) relation between theoretical terms referring to the unobservables and scientific methods. The second argument made by realism is the ‘no miracle’ thesis. These arguments stand challenged by the Copenhagen interpretation of quantum mechanics. The aim of the paper is to examine the relevance of the two arguments of scientific realism in countering the idea that the existence of quantum states in the microphysical world renders realism obsolete. (shrink)

This paper argues that a proper evaluation of the notion of efficiency in business ethics requires that we separate efficiency qua human good from the originally value-neutral sense of the term. The adverse consequences of hyper-efficiency consist in paradoxically causing greater inefficiencies (‘perversity’) as well as a negative impact on the human capacities to pursue various forms of excellence (‘jeopardy’). In contrast to its negative consequences, the precious good of efficiency can be formulated in terms of Alasdair MacIntyre’s influential practice-institution (...) framework. The paper proposes that efficiency be defined in terms of the kind of success towards which it aims; while it never quite reaches the status of an internal good, efficiency fluctuates between being an external good proper and what we call a paradoxical good, with attributes of both internal and external goods. The archetype of a paradoxical good is the good of success qua victory in the domain of sports, which shares attributes of internal goods (since it is defined as a necessary and desirable goal by the practice itself) and external goods (since victory for one implies the defeat of another, a zero-sum logic). The paper fleshes out the consequences of this paradox in MacIntyre’s framework by proposing a three-stage model of success and efficiency for various practices. (shrink)

The COVID-19 pandemic has presented a significant challenge to countries worldwide, and South Asia has not been an exception. The region is home to over 1.8 billion people and some of the world's largest cities, making it a potential hotspot for the virus's spread. This paper presents case studies from three South Asian countries: India, Sri Lanka, and Pakistan, analyzing their response to the pandemic and the measures taken to contain its spread. The paper analyzes India, Pakistan, and Sri Lanka's (...) healthcare infrastructures, their strengths and weaknesses, and the measures taken by these governments to mitigate the impact of the pandemic on the economy and society. Overall, the paper provides insights into the response to the pandemic in South Asia, highlighting the successes and challenges faced by the countries analyzed. The case studies offer valuable lessons on the importance of preparedness, effective communication, and coordinated responses to pandemics. They also underscore the need for greater investment in healthcare infrastructure and the importance of addressing socioeconomic disparities to effectively combat pandemics in the region. This paper also brings together the recent publications on the current pandemic to help understand the recent works in this area. (shrink)

There is considerable consensus on the idea that Aristotelian virtue ethics advocates moral realism. In numerous works, the well-known business ethicist Edwin Hartman grapples with reconciling the unitary vision of life that a particular kind of moral realism advocates and the pluralist respect for diverse cultures and belief systems that comprise our world. This paper closely follows Hartman's efforts to reconcile his liberal values with his guarded support for Aristotelian moral realism. We argue that the realist interpretation of Aristotle's function (...) argument can be employed to strengthen Hartman's critique of the concept of Homo economicus, which is often posited by its proponents and critics alike as the only viable position for a business manager. Drawing from Aristotle, the paper posits a novel notion of species-excellence as the ultimate telos of human life and an objective basis for a critique of Homo economicus. (shrink)

This paper argues that business ethics would enhance its relevance if it is ceases to be a moralizing discourse and instead becomes a mediating discourse between conflicting and multiple interests. Yet business ethics can be relevant as a mediating discourse only if it acknowledges the “embedded” nature of market. To clarify this point, the paper draws from Freeman’s theory of narrative cores, Rehg’s Problem-based Approach and De George’s vision of business ethics as an interdisciplinary field composed of descriptive, managerial and (...) normative components. Finally, we argue for the relevance of the case study, whose juxtaposition of “bi-polar” or irreconcilable dichotomies makes it a vital pedagogical tool for our proposed reconfiguration of business ethics as an interdisciplinary, mediating field of enquiry. (shrink)

On Viśiṣṭādvaita philosophy of Rāmānuja, 1017-1137.

The Study Reviews The Philosophical Thinking That Has, Since Descartes Time, Been Invested In The Shaping Of This Dualistic Tradition. It Compares The Cartesian View Of Mind-Body Dualism With The Dualism Of Traditional Samkhya Philosophy.