This paper presents a new perspective of the impact of collaboration technology on the degrees of engagement and specific interaction zones in interactive workspaces. The study is at the intersection of the design of physical work spaces, i.e., bricks, rich electronic content such as video, audio, sketching, CAD, i.e., bits, and new ways people behave in communicative events, i.e., interaction. The study presents: (1) an innovative multi-modal collaboration technology, called RECALL (patented by Stanford University), that supports the seamless, real-time capture (...) of concept generation during project brainstorming and project review sessions, (2) the deployment of RECALL in an interactive workspace that supports real project review sessions, called FISHBOWL, and (3) the observations of the impact of RECALL and the interactive workspace on degrees of engagement and interaction zones as it is deployed in the specific FISHBOWL sessions. (shrink)

A decision delay can translate into significant financial and business losses. One way to accelerate the decision process is through improved communication among the stakeholders engaged in the project. Capturing, transferring, managing, and reusing data, information, and knowledge in the context it is generated can lead to higher productivity, effective communication, reduced number of requests for clarification, and a shorter time-to-market cycle. We formalized the concept of reflection in interaction during communicative events among multiple project stakeholders. This concept extends Donald (...) Schon’s theory of reflection in action of a single practitioner. We model the observed reflection in interaction with a prototype system called TalkingPaperTM. It is a ubiquitous client-server collaborative environment that facilitates knowledge capture, sharing, and reuse during synchronous and asynchronous communicative events. TalkingPaperTM bridges the paper and digital worlds. It transforms the analog verbal discours, annotated paper corporate documents, and the paper and pencil sketches into indexed and synchronized digital content that is published on and streamed on-demand from a TalkingPaperTM web server. The TalkingPaperTM sessions can be accessed by all stakeholders for rapid knowledge sharing and decision-making. (shrink)

This paper presents ongoing research towards understanding the discourse and workspace in computer-mediated interactions. We present a series of methods developed to study non-collocated computer-mediated interactions. These methods were developed originally to study interactions involving teams composed of architecture, engineering, and construction management students as part of the AEC Global Teamwork course offered at Stanford University in collaboration with universities worldwide since 1993. The methods stress the value of using ethnographic approaches, particularly the role that both discourse and workspace have (...) in developing the communication processes involved in the interactions. We used the AEC Global Teamwork course as a testbed and focused on issues regarding the nature of the communication act in building design projects when mediated by computers. We successfully tested these new methods and present the preliminary results. (shrink)

Gestures can serve as external representations of abstract concepts which may be otherwise difficult to illustrate. Gestures often accompany verbal statement as an embodiment of mental models that augment the communication of ideas, concepts or envisioned shapes of products. A gesture is also an indicator of the subject and context of the issue under discussion. We argue that if gestures can be identified and formalized they can be used as a knowledge indexing and retrieval tool and can prove to be (...) useful access point into unstructured digital video data. We present a methodology and a prototype, called I-Gesture that allows users to (1) define a vocabulary of gestures for a specific domain, (2) build a digital library of the gesture vocabulary, and (3) mark up entire video streams based on the predefined vocabulary for future search and retrieval of digital content from the archive. I-Gesture methodology and prototype are illustrated through scenarios where it can be utilized. The paper concludes with results of evaluation experiments with I-Gesture using a test bed of design-construction projects. (shrink)

We explore in this paper the relation between activities, communication channels and media, and common ground building in global teams. We define re-representation as a sequence of representations of the same concept using different communication channels and media. We identified the re - representation technique to build common ground that is used by team members during multimodal and multimedia communicative events in cross-disciplinary, geographically distributed settings. Our hypotheses are as follows: (1) Significant sources of information behind decisions and request for (...) actions are embedded within the fabric of communicative events in which participants use both informal and formal media to express their ideas. Capturing these information sources can facilitate common ground building and accelerate the execution of action requests. (2) Re-representations of concepts, i.e., sequences of representations using diverse media and communication channels, mediate and accelerate common ground building. (3) The use of intra- or interdisciplinary re-representations correlates with high team performance, i.e., effective team process and high product quality. We used AEC Global Teamwork course offered in 2008–2009 as the testbed for our study to validate our hypothesis. (shrink)

Being a member of both local and global teams requires constant distribution and re-distribution of attention, engagement, and intensive communication over synchronous and asynchronous channels with remote and local partners. We explore in this paper the increasing number of social worlds such participants distribute their attention to, how this affects their level of engagement and attention, and how the workspace, collaboration technologies, and interaction modes afford and constrain the communicative events. The use of information and collaboration technologies (ICT) shapes and (...) reshapes work spaces, processes, and social interactions among team members, and team members reshape ICT and the way it is used. We use as a testbed the AEC Global Teamwork course established at Stanford in 1993 in collaboration with universities worldwide and provide examples from two sites—Stanford PBL Lab, California USA and Chalmers University, Goteborg Sweden. We used temporal analysis and qualitative methods of inquiry in order to study participants’ attention, how they used the site and the means, i.e., their social and material resources, to accomplish their interaction needs, and how they engaged throughout project reviews. (shrink)

This paper describes an exploratory comparative study of knowledge workers and their challenges in high tech global project teams. More specifically we focus on the tension between perceived collocation and actual geographical distributed project work as a function of: (1) the demand to distribute and shift attention in multi-teaming, (2) virtuality i.e. number of virtual teams participants engage in, (3) the continuous adjustment and re-adjustment to new places they perform their activity, and (4) the collaboration technologies they use. We present (...) the methodology for data collection that included semi-structured interviews, surveys, and on site shadowing of the project participants, and discuss the findings from the data analysis. The study is based on the bricks-bits-interaction framework. It is at the intersection of the design of physical spaces, i.e., bricks; rich digital information and collaboration technology (ICT) content, mobile devices and network infrastructures, i.e., bits, and emergent work practices, process, and new ways people behave in communicative events using the affordances of ICT augmented physical, virtual spaces and digital content, i.e., interaction. (shrink)

A key challenge faced by organizations is to provide project teams with workspaces, information, and collaboration technologies that fosters creativity and high-performance team productivity. This requires understanding the relation between and impacts of (1) workspace, (2) activity and content that is created, and (3) social, behavioral, and cognitive aspects of work. This paper describes an exploratory study of everyday activities in the context of knowledge work in a shared workspace used by a high-tech global design team that explores future products. (...) The study formalizes key elements for productive knowledge work as a function of tasks, context, and team. It identifies enablers, hindrances, and requirements for physical, virtual, and social work environments. The study identified, through semi-structured interviews, surveys, and on-site shadowing, a key workspace component that facilitates dynamic participation of all team members. This workspace component is a wall used as a large, public, physical display surface for project content (the WALL). The WALL acts as a mediator for individual reflection-in-action and team reflection-in-interaction. It serves as “social glue” both between individuals and between geographically distributed subgroups. (shrink)

Speech is a fundamental means of human communication. Design and construction are social activities. We argue that designers and builders generate and develop concepts through dialogue. These communicative events are typically not captured. Consequently, knowledge transfer and reuse opportunities are missed. Our objective is to capture and mine rich, contextual, social communicative events for further knowledge reuse. We present a methodology and prototype called I-Dialogue that: (1) captures the knowledge generated during informal communicative events through dialogue, sketching and gestures in (...) the form of unstructured digital design knowledge corpus; (2) adds structure to the unstructured digital knowledge corpus; and (3) processes the corpus using an innovative notion disambiguation algorithm in support of knowledge retrieval. The paper concludes with results of evaluation experiments with I-Dialogue using a testbed of design–construction projects. (shrink)