Originally presented as the author's thesis, Paris-Sorbonne, 1974.

Originally presented as the author's thesis, Paris-Sorbonne, 1974.

The aim of this research is to examine the impact of service quality on customer satisfaction in the post pandemic world in auto care industry. The car care vendor in the study made effective use of social media to provide responsive updates to the customers in the post pandemic world; such use of social media provides bases for service quality and customer satisfaction. The study examined the relationship between service quality and customer satisfaction using the SERVQUAL framework. According to the (...) findings, empathy, reliability, assurance, responsiveness, and tangibles have a significant positive relationship with customer satisfaction. Our findings suggest that it is critical for workshops to recognize the service quality factors that contribute to customer satisfaction. Findings also suggest that empathy, assurance, reliability, responsiveness, and tangibles contribute to customer satisfaction. Auto repair industry must regularly provide personal attention, greet customers in a friendly manner, deliver cars after services, notify customers when additional repairs are required, and take the time to clarify problems to customers. Furthermore, workshops must screen and hire courteous staff who can clearly communicate the services required to customers both in-person and online and effectively communicate the risks associated with repairs. Service quality seems to be aided by prompt services. (shrink)

Excerpt from Custom an Essay on Social Codes Still a professor extraordinarius and thus not en cumbered with the time-consuming duties of an Ordinarius (a full professor), T onnies was living in the small town of Eutin, about an hour's ride on the train to Kiel, the seat of his university, and engaged in a prolific literary and scholarly pro duction on a great variety of theoretical as well as practical sociological, political and economic prob lems. Most of his articles (...) were intended for an edu cated though not professional public of people in terested in fundamental questions of social life or in social problems of the day. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works. (shrink)

This article is an exploration of David Hume's philosophy of custom and habit as a way of living with skepticism. For Hume, man is a habit-forming animal, and all politics and history take place within a history of custom and habit. This is not a bad thing: life without custom and habit would be a nightmare. Hume draws on the "new science" of thinkers such as Locke, Shaftesbury, Mandeville, Hutcheson, and Butler to foreground the importance of custom and habit. His (...) own contribution is a detailed exploration of philosophical psychology that brings out the role of habits of action such as politeness and manners and habits of thinking such as opinion and reasoning. Finally, life in accordance with customs and habits is not inherently conservative or quietist: there are endogenous and exogenous sources of change and progress in custom and habits. (shrink)

This paper offers the first large-scale empirical study of organizational virtue as perceived by both internal and external stakeholders and of the links between these virtues and organizational outcomes such as identification, satisfaction, and distinctiveness. It takes a strategic approach to virtue ethics, one that differs from a more traditional Aristotelian concept of virtue and from Alasdair MacIntyre’s manner of distinguishing between internal and external goods. The literature review compares three different perspectives on the empirical study of organizational virtues, taken (...) by virtue theorists, POS scholars, and strategy scholars. The main study describes an empirical research undertaking that involved the analysis of 2548 usable questionnaires administered to employees and customers of seven organizations in the U.K. A structural equation model was used to test the linkages of the six dimensions of organizational virtue to satisfaction, identification, and distinctiveness. All the links were significant, with the strongest between virtue and identification. For employees, identification was driven most significantly by integrity, whereas customers’ identification was principally influenced by empathy. The empirical finding also sounds an alarm bell to the global firms who focus on creating a differentiated image based on CSR in the hope that it will lead to satisfaction. The results lead to a discussion of how companies might build favorable stakeholder perceptions of key dimensions of virtue that most shape their identification and differentiation in the marketplace. (shrink)

If harm is restricted to mean perceptible damage suffered by an agent against his wishes, so that his mere dislike with no evidence of injury is excluded, then Mill's liberty principle arguably is ‘one very simple principle’ as he claims. But even so, what of John Gray's charge that the liberty principle relies on a ‘radically defective’ notion of individuality or autonomy that is incompatible with every civil society's cultural and moral traditions? If he is correct about this, then Mill's (...) principle lacks appeal even if it can be stated in a definite and coherent manner. (shrink)

On Javanese ethics, manners, and customs.

Often considered China's greatest poet, Du Fu (712-770) came of age at the height of the Tang dynasty, in an era marked by confidence that the accumulated wisdom of the precedent cultural tradition would guarantee civilization's continued stability and prosperity. When his society collapsed into civil war in 755, however, he began to question contemporary assumptions about the role that tradition should play in making sense of experience and defining human flourishing. In this book, Lucas Bender argues that Du Fu's (...) reconsideration of the nature and importance of tradition has played a pivotal role in the transformation of Chinese poetic understanding over the last millennium. In reimagining his relationship to tradition, Du Fu anticipated important philosophical transitions from the late-medieval into the early-modern period and laid the template for a new and perduring paradigm of poetry's relationship to ethics. He also looked forward to the transformations his own poetry would undergo as it was elevated to the pinnacle of the Chinese poetic pantheon. (shrink)

Early Confucian philosophy affirms and lends support to Karen Stohr’s argument that manners are a primary means by which we express moral attitudes and commitments and carry out important moral goals. Indeed, Confucian views on ritual can extend her insights even further, both by highlighting the role that manners play in cultivating good character and by helping us to probe the conceptual boundaries of manners. The various things that we call etiquette, social customs, and rituals do (...) much of the same work for us, ethically, and this work not only expresses moral attitudes and commitments, but cultivates them as well. Accordingly, Confucian thinkers can help us to recognize how Stohr’s argument can be applied more broadly than etiquette, and how good manners both express and cultivate good character. (shrink)

Together, Daisaku Ikeda and Josef Derbulav explore a wide range of topics, starting with a discussion of the tension between tradition and modernization in Japan and elsewhere. They compare humanism in East and West, and Buddhism and Christianity. Focusing on the crucial topic of education, they consider the roles of ethics and religion, and zero in on concrete problems and issues: education and political authority, absenteeism, violence in schools, and juvenile delinquency.

In 1830, members of the Belgian National Congress asserted that they would not attempt to create an ideal constitution. Rather, they wanted to frame a constitution which would take the existing order into account, which would be adapted to Belgian manners and customs. Their ‘pragmatic conservatism’, as it can be described in distinction to Burke's juridical conservatism, was to an important degree inspired by the writings of Montesquieu. Both the discussion on the monarchy and the debate on the (...) senate were influenced by the Esprit des lois. Indirectly, the debates in the National Congress give evidence of the enormous influence of the Esprit des lois on political thought in the Restoration period. (shrink)

This paper starts off from what seems to be a difficulty of ethics in African Business today. For several years now Transparency International has placed some African countries high on its list of most corrupt countries of the world. The conclusion one draws from this assessment is that either African culture has no regard or concern for ethics, or that there has been a gradual loss of the concept of the ethical and the moral in contemporary African society. Equally problematic (...) is the teaching and promotion of Business ethics in organizations. Western philosophical theories and systems alone have not succeeded in providing access to ethical life of people in modern Africa. This paper is an attempt to inject an orientation that takes into account African manners and customs, their religious convictions and their understanding of the world as a whole, in the teaching of Business Ethics. East and Central Africa have been selected due to their common lingua franca, Kiswahili, and the fact that the author has more teaching experience within that region. (shrink)

Meaningful places -- Fictional objects -- Migrant objects -- Multicultural and transcultural objects -- Objects as props -- Conclusion.

If the discourse of manners and customs aspires to a stable fixing of subjects and systems of differences, however, its project is not and never can be complete. This is true if only for the seemingly trivial reason that manners-and-customs descriptions seldom occur on their own as discrete texts. They usually appear embedded in or appended to a superordinate genre, whether a narrative, as in travel books and much ethnography, or an assemblage, as in anthologies and (...) magazines.6 In the case of travel writing, which is the main focus of this essay, manners-and-customs description is always in play with other sorts of representation that also bespeak difference and position subjects in their own ways. Sometimes these other positioning complement the ideological project of normalizing description, and sometime they do not.In what follows, I propose to examine this interplay of discourses in some nineteenth-century travel writing chiefly about Africa. While Barrow’s work is not prominent on anybody’s mental bookshelves these days, readers will recognize such names as David Livingstone, John Speke, James Grant, Richard Burton, Mungo Park, or Paul Du Chaillu. During the co-called opening up of central and southern Africa to European capitalism in the first half of the nineteenth century, such explorer-writers were the principal producers of Africa for European imaginations—producers, that is, of ideology in connection with the European expansionist project there. What I hope to underscore in these writings is not their tendency towards single, fixed subject positions or single, fixed systems of difference. Rather, I wish to emphasize the multiplicity of ways of codifying the Other, the variety of fixed positions and the variety of given sets of differences that they posit. European penetration and appropriation is semanticized in numerous ways that can be quite distinct, even mutually contradictory. In the course of examining discursive polyphony in these travel writings, I hope to stress the need to consider ideology not only in terms of reductive simplification but also in terms of the proliferation of meanings. 6. Ethnographies would seem to be a counterexample to this claim, but in fact one can fairly easily show that ethnographic writing is inextricably tied to personal narrative. Indeed this tie is a symptom of a serious contradiction between ethnographic methods and ethnographic discourse. See my “Fieldwork in Common Places,” in Writing Culture: The Poetics and Politics of Ethnography, ed. James Clifford and George Marcus . Mary Louise Pratt is an associate professor in the Department of Spanish and Portuguese and the Program in Comparative Literature at Stanford University. She is author of Toward a Speech-Act Theory of Literary Discourse and is a member of the editorial boards of Poetics, Signs Tabloid, and Cultural Anthropology. (shrink)

Singularizing progressive time bounds pasts, presents, and futures to cause-effect chains overdetermining existence in education and social life more broadly. Indigenous Futures and Learnings Taking Place disrupts the common sense of "futures" in education or "knowledge for the future" by examining the multiplicity of possible destinies in coexistent experiences of living and learning. Taking place is the intention this book has to embody and word multiplicity across the landscapes that sustain life. The book contends that Indigenous perspectives open spaces for (...) new forms of sociality and relationships with knowledge, time, and landscapes. Through Goanna walking and caring for Country; conjuring encounters between forests, humans, and the more-than-human; dreams, dream literacies, and planes of existence; the spirit realm taking place; ancestral luchas; Musquem Land pedagogies; and resoluteness and gratitude for atunhetsla/the spirit within, the chapters in the collection become politicocultural and (hi)storical statements challenging the singular order of the future towards multiple encounters of all that is to come. In doing so, Indigenous Futures and Learnings Taking Place offers various points of departure to (hi)story educational futures more responsive to the multiplicities of lives in what has not yet become. The contributors in this volume are Indigenous women, women of Indigenous backgrounds, Black, Red, and Brown women, and women whose scholarship is committed to Indigenous matters across spaces and times. Their work in the chapters often defies prescriptions of academic conventions, and at times occupies them to enunciate ontologies of the not yet. As people historically fabricated "women," their scholarly production critically intervenes on time to break teleological education that births patriarchal-ized and master-ized forms of living. What emerges are presences that undiscipline education and educationalized social life breaking futures out of time. This book will be of great interest to students and scholars of Indigenous studies, future studies, post-colonial studies in education, settler colonialism and coloniality, diversity and multiculturalism in education, and international comparative education. (shrink)

Singularizing progressive time bounds pasts, presents, and futures to cause-effect chains overdetermining existence in education and social life more broadly. Indigenous Futures and Learnings Taking Place disrupts the common sense of "futures" in education or "knowledge for the future" by examining the multiplicity of possible destinies in coexistent experiences of living and learning. Taking place is the intention this book has to embody and word multiplicity across the landscapes that sustain life. The book contends that Indigenous perspectives open spaces for (...) new forms of sociality and relationships with knowledge, time, and landscapes. Through Goanna walking and caring for Country; conjuring encounters between forests, humans, and the more-than-human; dreams, dream literacies, and planes of existence; the spirit realm taking place; ancestral luchas; Musquem Land pedagogies; and resoluteness and gratitude for atunhetsla/the spirit within, the chapters in the collection become politicocultural and (hi)storical statements challenging the singular order of the future towards multiple encounters of all that is to come. In doing so, Indigenous Futures and Learnings Taking Place offers various points of departure to (hi)story educational futures more responsive to the multiplicities of lives in what has not yet become. The contributors in this volume are Indigenous women, women of Indigenous backgrounds, Black, Red, and Brown women, and women whose scholarship is committed to Indigenous matters across spaces and times. Their work in the chapters often defies prescriptions of academic conventions, and at times occupies them to enunciate ontologies of the not yet. As people historically fabricated "women," their scholarly production critically intervenes on time to break teleological education that births patriarchal-ized and master-ized forms of living. What emerges are presences that undiscipline education and educationalized social life breaking futures out of time. This book will be of great interest to students and scholars of Indigenous studies, future studies, post-colonial studies in education, settler colonialism and coloniality, diversity and multiculturalism in education, and international comparative education. (shrink)

From gender and identity to welfare and consumerism, sociology is the study of how societies are organized and what helps them function or go wrong. Questions posed include: What is my "tribe"? Why do people commit crimes? Who decides if someone has a mental illness? What's work for? Does aid do any good? Heads Up Sociology explores these fascinating questions and more.

This article presents an ethical analysis and critique of personalized service in the tradition of Catholic social teaching (CST) that is both Catholic and Personalist. It tackles the ethical issues involved when service delivery is personalized, issues that affect both the consumers and the service providers. It focuses on nonprofessional services that are offered by low-skilled blue-collar workers through corporations that are organized to produce efficient service to a high volume of consumers. Customer service involves intersubjectivity, that is, interaction between (...) two persons as subjects. Ethics in the service context is not only about treating consumers in a just manner; the threats to the personhood of the service providers are also significant, for their work cannot be separated from their very being. By focusing on the ethical issues of emotional labor and consumerism of human service, the study will argue that the human interaction in personalized service runs the risk of alienating us from our authentic selves and from each other. If the objective of personalized service is to create authentic human relationship in the service encounter, the latter can arise even in a nonpersonalized service. We do not have to personalize our actions in order to create genuine human interaction. Instead, what we must do is to treat each other as persons. (shrink)

What, if anything, is the correlation between the specialized or technical ideas of the philosopher and the rest of his existence? His everyday life outside his philosophical role. In the specialized reality and reality constitution, when employing the discourse and discipline of philosophy, the philosopher subscribe to many things in an explicit manner and he employs a number of implicit things and assumptions that are not stated explicitly. These things concern the different branches, areas and domains of the philosophical discourse, (...) for example metaphysics, epistemology, ethics, ontology, cognition, consciousness, mind, perception, thinking, etc. Is there a relation between these technical 'beliefs' of the philosopher and other, not philosophical areas of his existence? Does and can all of his non-philosophical existence reflect his philosophical beliefs, statements and expressions? Is it possible that the everyday existence or life world of the philosopher can resemble, confirm and express his philosophical ideas? If this is not the case, what are the factors that are involved in such discrepancies? Do they imply a lack of integrity, of wholeness of integration on behalf of the philosopher? What are the causes of such an illogical or surprising lack of compatibility or similarity between these sets of two or more facts? What are the things that we can look for in such a lack of compatibility – things such as the following? - inconsistency, difference, disparity, variance, variation, deviation, divergence, -/- disagreement, dissimilarity, dissimilitude, mismatch, lack of similarity, contrariety, contradictoriness, disaccord, discordance, incongruity, -/- lack of congruence, incompatibility, irreconcilability, conflict, opposition? -/- I illustrate the above by means of four examples. 1 Let us assume that the embodied human person consists of both voluntary and involuntary processes and activities. Do the philosophy of an individual reflect or express these activities or is it completely or partially unrelated to them? Do the voluntary processes and activities or the voluntary aspects of perception, cognition, brain processes and other activities resemble or express the philosophy of a thinker? 2 Some thinkers are seriously concerned about the importance of discourse and dialogue and the equality of all those involved. We find their concern about the ideal discourse and dialogue described in their written work and talks, but to what an extend do their own discursive and dialogical actions and behaviour reflect the ideal situation they preach? 3 Ethics and morality can be find in and are emphasized in all sorts of disciplines, of course they are major subjects in providing ways to live off for philosophers and we even find institutions devoted to their teaching and investigation. Do the lives, the lived morality and ethics of those individuals who preach the ideals of ethics or ethical ideals reflect the ideals they preach and that provides them with ways to earn a living? Or, is it the case that morality and ethics are merely faked by those individuals living off their preaching of ethics? And, that they merely employ the values, norms, customs and attitudes of a culture, sub-culture, community, group or another social grouping? In other words are the preachers of ethics really more ethical than the rest of the community and society? 4 When the philosopher expresses his ideas by means of all sorts of philosophical tools he is aware of the fact that he employs them, or at least aware of some of them being intentionally employed by him while he is unaware of others that he employs. Do the tools the philosopher employs to theorize (identify problems, the nature of the questions he asks, the nature of his ways of questioning, the assumptions he makes, the forming and testing of hypotheses, the making of generalizations, etc) or philosophize (perceive things, think, think about things, reason, argumentation etc) resemble what he beliefs, asserts and says about thinking, perception, cognition, understanding, subjects, objects, relationships between subjects and objects and other features and processes of epistemology? In short – does the lived philosophy, ontology, epistemology, ethics etc of the philosopher resemble, represent, confirm, substantiate, back, endorse, support, authenticate and corroborate the ideas, assertions and speculations that are expressed by the statements his philosophy or philosophizing consist of? Does he walk the walk of his talk? Are they similar and identical, the same things and merely expressions of the same things in different mediums? (shrink)

The teaching of Confucius, one of the doctrines built Chinese philosophy, is the movement of thought that has penetrated politics, education, manners and customs in East Asia for centuries. Reading the principles that advise wisdom and virtue through classical texts, we can find out normative moral knowledge. This teaching, in which ethical standards guiding human relations are regulative, promotes hierarchy as required by patriarchal and patrimonial regime. Social structure is grounded on discrimination between nobles and commons. Since the (...) rights and privileges granted to the aristocracy and bureaucracy humiliate citizens and force compliance, social inequality becomes obvious. Just as Confucius cites the idea of spiritual supremacy of rulers, he also bestows a privilege upon the noble class due to their eligibility. It is the people who are actively industrious in serve, deference and obedience. The problem of nepotism, which favors the closer and excludes the farther in relational words and actions, extends all areas from familial to managerial. Consequently, justice, the main canon of virtue, has been disregarded. In this paper, it firstly will be argued that Confucius practices hypocrisy by his paradoxical statements about behavioral norms. Secondly, positional duties, which subjugate people for the interests of the dynasty, does not correspond to liberal humanism, will be confirmed. (shrink)

Farming of fish and other aquatic species has increased in recent decades and never before have there been more controversial debates on animal welfare in fish husbandry. The practices used and associated welfare issues are becoming increasingly focused on by scientists, consumers and policy makers. International and national organisations have issued recommendations and guidelines concerning fish welfare but there is still a lot of information lacking. Due to § 2 of the German animal protection law, animals must be adequately nourished, (...) cared for and behaved in a proper manner, and pain or avoidable suffering or damage must be avoided. Keeping fish in accordance with the animal protection laws should be part of a good professional aquaculture practice and is indispensable for ethical, legal and economic reasons. As other vertebrates fish have the right of a healthy life with physical and mental integrity, under which they can perform adequately.The paper provides and discusses legal aspects of animal protection applied to fish taking the German welfare act and EU regulations as example. First possible indicators for the assessment of well-being will be mentioned. The assessment of fish welfare indicators should be carried out within the frame of daily and regular working routines, e. g. feeding, harvesting, grading or slaughtering. Further customer’s perception and human interpretation of welfare in fish are discussed and set into the context of human sentiments, projected on fish and the debate on consciousness in fish. (shrink)

In all his dialogues, the aim of Daisaku Ikeda has been to find a meeting point for the great traditions of East and West. As spiritual leader of an international lay Buddhist movement with eleven million followers, he is a knowledgeable spokesman for the Asian tradition. And in his partner in this latest dialogue - educationalist and philosopher Josef Derbolav - he has found a wise and accomplished voice from the West. The two men explore a wide range of topics, (...) beginning with a discussion of the tension between tradition and modernity in Japan and elsewhere. They go on to compare humanism in East and West, the role in society of ethics and religion, and the encounter between Christianity and Buddhism. Focusing on the central topic of education, and the business of changing attitudes and minds, their discussion zeroes in on concrete problems and issues: education and political authority; absenteeism and violence in schools; and juvenile delinquency. The dialogue concludes with a reflection on the future for the human race, looking to an inner revolution - a radical alteration in our way of thinking - which will conquer the daunting problems currently facing the planet and its people. (shrink)

Among the tricky questions posed by artistic creation, some relate in particular to the capacity of human beings to reproduce things and to the right they have (or grant themselves) to act in this way. This activity, when aimed for example at identical reproduction, is called “copy” by art critics, historians, and those who take an interest in the aesthetics of objects. I will not attempt to discuss the subtleties involved in the use of different terms to describe the activity (...) of the reproduction of works of art; when an artist “imitates,” is that copying? To what extent is the new work admissible? To what category do users and connoisseurs assign it? These and other questions will be answered in the wider context of my examination of the relationship between the unique and the multiple in African societies. The problems of an original's copy or replica are not viewed in the same light in all parts of the world, not only because of the dictum “truth on our side of the border, error on theirs” but above all because the status of the plastic work is not the same and its existence and validity are not governed by the same laws and customs. However, in all societies that create, the “copy” poses problems which Africa cannot elude and which arise there in a manner at once similar and different from that of contemporary Western societies. (shrink)

Structuralism is often associated with a program, in keeping with the Durkheimian tradition, of reducing social norms to a kind of causality. On this reading, Émile Durkheim's collective representations became, in Claude Lévi-Strauss' work, cognitive or logical constraints. If so, then structuralism falls under Wittgenstein's objections to treating rules as causes. What this article shows, however, is that this reading of structuralism is misguided. The necessity and justification of introducing structural methods, first in linguistics and then in anthropology, as well (...) as the general concept of the sign, were rooted in the perception of a problem too often overlooked: that of the characterization of the data in the social and cultural sciences. Just as Saussure showed that the real problem of linguistics is not, what does it mean? but what are the units of language?, so Lévi-Strauss showed that social sciences should not be concerned with the causes of human behaviors but instead with the categorization of actions. In both cases, it appears that an individual action is the actualization of a common practice, habit, or custom that, itself, cannot be reduced to a set of observable features but must be defined by its differential position in a system. Structural anthropology thus leads to a truly ontological problem, which resonates interestingly today, in the context of the “ontological turn.”. (shrink)

The science of Kalām aims to prove the existence and attributes of Allah. For this purpose, the theologians adopted a method that turns from the sensible universe to the unseen universe. This method, named as qiyāṣ al-ğāib alā alā al-shāḥid, created a common ground in the discussions with the dissenters. Because the sensible universe is open to human perception in a way that does not allow for denial. From this point of view, the universe, which is defined as "everything other (...) than Allah" in Ashʿarite Kalām, has been discussed in terms of both structure and functioning. Based on the principles determined by the theologians, the universe is said to be composed of substance, accidents and bodies. The said entities are basically constructed in a way that is dependent on each other and on a higher will. Based on this construct, the Ashʿarite tradition preferred to explain the functioning of the universe with the theory of custom. In fact, their basic assumptions about the universe and Allah necessitated this preference. This is because they envision Allah as a fāil al- mukhtār deity with absolute will and power. Everything in the universe, except for the events or situations deemed impossible by the mind, is within His power. In this respect, the universe is described as an area of possibilities. The Ashʿarite tradition, which is based on the nonpermanent nature of accidents, insists that accidents should be recreated at every moment. This basic defense completely reveals the dependence of the universe on Allah. Built on these basic assumptions, the theory of custom uniquely explains the functioning of the universe without imposing any limitations on Allah, who has absolute will and power. This theory, which reflects the Ashʿarite tradition exactly, enables them to explain all theological issues, especially the relationship between Allah and the universe, in a consistent manner. This study aims to examine the basic principles that led the early Ashʿarite tradition to accept the theory of custom by analyzing them under several headings. For this aim, the views of the early Ashʿarite theologians have been identified through a literature review analyzed and interpreted in the context of the matter. (shrink)

Organizations operate in dynamic environments, which not only requires organizations to adjust, but also for employees to adapt quickly to align with new or adjusted organizational goals. Servant leadership has been shown to help employees develop and grow and behave in a moral and fair manner which are important elements for successful change. We aim to provide a further understanding of the associations between servant leadership and organizational outcomes during changing times. Drawing on the theories of social exchange and goal-setting, (...) and the norm of reciprocity, we propose the mediating role of organizational goal clarity in the associations between servant leadership and five organizational outcomes. The hypotheses are tested in four studies: a two-wave time-lagged survey study conducted in a service company going through a merger, and three experimental studies. The results show that servant leadership relates positively to goal clarity and negatively to uncertainty of employees during organizational change. Furthermore, organizational goal clarity positively mediates the associations between servant leadership and employees’ organizational change commitment and service performance (e.g., organizational citizenship behavior, customer service and customer orientation). This investigation provides a theoretical and empirical validation of a mechanism through which servant leaders enhance organizational performance during changing times. (shrink)

The interest shown in marginal groups is explained by a diversity of factors. On the threshold of the modern era appeared an abundant literature devoted to a description of the world of delinquency. More particularly, these were treatises on the mysteries of the forbidden quarters of the cities of the time and on the behavior and way of life of social groups living by swindling or fraud. This being drawn to the exotic and the unusual in society, which was not (...) unrelated to an awakening of ethnological curiosity, was also seen in the flowering of a type of literature which could be called “picaresque.” It had already appeared in the last centuries of the Middle Ages, but it came into full bloom only in the 16th and 17th centuries. The Spanish picaresque novel, because of its literary brilliance and its wide acceptance by the reading public, left in the shade a multitude of similar works coming from other European countries, from the English “rogue pamphlets” to the “rogue” literature of Germany and Holland to the tales of Polish and Czech vagabonds. These literary works are closely related to treatises which claimed to be based on eye-witness accounts or which claimed to report authentic events. In reality, they were all taken from fiction and demand comparison with documentary evidence. But the abundance of this type of literature and the success it enjoyed also indicate an early awareness by modern society of the growing importance of social groups living in contradiction to the norms, manners and customs in force at the time. (shrink)

This paper aims to show that the notion of moral progress makes sense in Hume’s philosophy. And even though Hume suggests that this question is not central, in showing why it is not the case, I will conclude that, in concentrating on the question of the progress of civilisation, Hume was expressing a view on moral progress. To support this claim, I will begin by defending the claim that the notion of moral progress itself is consistent within Hume’s philosophical principles. (...) In brief, I will suggest that according to Hume, there are at least four ways in which an agent's morality can be modified: by a change of belief, by a will to change his own moral characteristics, by the government setting up rewards and punishment and by the progress of civilisation. The key to the problem will be to distinguish between the natural principles which direct human nature and the social nature of human beings, the first one being immutable, and the second being malleable. Drawing this distinction will allow us to reconcile the highly problematic notions of uniformity and diversity within human nature. Then, in correlation with the distinction between moral maxims and moral behaviour, I will suggest that both are subjects to improvement, even though the room left for the latter is greater. After having argued that the notion of moral progress makes sense, I will try to understand the role it plays in the Humean conception of the progress of civilisation. This will lead me to conclude that its conditions and its different states of development are for Hume intrinsically related to the progress of the civilisation in general. Furthermore, moral progress is secondary and relative to the general improvement of society. The morals of the people has no active role in its progress, contrary to politics, economics, sciences and arts which are the main causes of the gradual progress of improvement. Therefore, against Montesquieu, Hume considers the progress of “manners” and “customs” (i.e. moral behaviour or the moral worth of behaviour) as a consequence of the progress of civilisation, and not as its cause. Hume’s principal aim is to underline the process of civilisation, and to show the means by which it spreads though all the spheres of society. (shrink)

Книга адресована психоаналитикам, психологам, психотерапевтам, философам, педагогам, студентам и всем работникам "помогающих" профессий.

Dit jaarboek van het 'Studium Generale' van de Hogeschool Gent bevat essays van de sprekers die tijdens het academiejaar 2012-2013 een lezing hebben gehouden over het jaarthema ‘Normaal!? Waar is de norm?’. In deze bundel wordt stilgestaan bij de vraag hoe de tweedeling normaal/abnormaal aan de orde is in de maatschappij, in de kunsten en in de (medische) wetenschappen.0Deze lezingenreeks werd samengesteld door Sofie Vandamme en georganiseerd i.s.m. Jeroen Cluckers. Het boek bevat bijdragen van Sofie Vandamme, Charlotte Mutsaers, Peter Hinssen, (...) Dirk De Wachter, Maartje Schermer, Piet Hoebeke, Kristien Hemmerechts, Patrick Allegaert en Bart Marius, Stijn Vanheule, Paul De Grauwe, Hilde Van den Bulck, Jens Franssen en Dieter Ceustermans. Ook de beste paper van de deelnemende studenten werd mee opgenomen. (shrink)

Large corporations are coming under intense pressure to act in a socially responsible manner. Corporations have accepted this notion provided that it is exercised voluntarily. It has also been argued that corporations can do well by doing good, and that good ethics is good business. This paper presents an alternative viewpoint by demonstrating that while voluntary socially responsible conduct is desirable, it plays a rather small role in inspiring good corporate conduct. Instead, (a) it is the external economic-competitive conditions that (...) define the parameters and opportunities for good corporate conduct; and (b) the values and traditions of the corporations, and their perceived risk in exploiting those opportunities, that influence the extent of a corporation's socially responsible conduct. The framework presented here analyzes certain market-competitive conditions, which determine the scope and direction of socially responsible corporate conduct, and the instruments available to society to enhance ethical corporate conduct. It suggests that from society's perspective, we should move away from the notion of corporate social responsibility and toward corporate social accountability. Most modern economies operate under conditions of imperfect competition where corporations gain above-normal profits, i.e., market rent, from market imperfections. Therefore, corporations should be held accountable for a more equitable distribution of these above-normal profits with other groups, e.g., customers, employees, etc., who were deprived of their market-based gains because of market imperfections and corporate power. Three approaches are suggested for measuring corporate accountability through corrections. These are: information imbalance, bargaining power imbalance, and, adjudication, remedy and relief imbalance. (shrink)

Theorists and practitioners in the fields of both Corporate Responsibility and Corporate Reputation have recently stressed the importance of taking a stakeholderperspective when researching the nature, development and impact of these concepts. While models of Corporate Reputation, such as the Reputation Quotient and SPIRIT were developed by actively engaging stakeholders in research, models of Corporate Responsibility have been developed in a more theoretical manner. There have thus been calls for the research approaches taken in reputation research to be applied to (...) the field of responsibility. This paper answers these calls and thereby provides two related outcomes: First, a conceptualisation of Corporate Responsibility is developed that draws directly upon stakeholder perceptions (in this case customers and employees of a financial institution). Secondly, a comparison between this conceptualisation and two existing models of Corporate Reputation is conducted. A formal comparison between the model of Corporate Responsibility developed in this paper and the RQ and SPIRIT models of Corporate Reputation suggests that there are considerable similarities between stakeholder conceptualisations of responsibility and models of reputation.Stakeholders may therefore not view responsibility separate from reputation, but rather as a largely overlapping concept. Questions about the causal relationship between the two concepts are also discussed. (shrink)

Growing up on a farm in early twentieth-century rural Iceland, Karitas Ólafsdóttir, one of six siblings, yearns for a new life. But she is powerless against the fateful turns of real life and all its expectations of women. Pulled back time and again by design and by chance to the Icelandic countryside - as dutiful daughter, loving mother, and fisherman's wife - she struggles to thrive, to be what she was meant to be.

Drawing on the work of Levi-Strauss, Malinowski, Dumezil, Van Gennep, Eliade and many others, Dr. Marsland proposes a dual/triune structure to early religion--a structure which appears to be worldwide.Marslander discusses the ideas of E.B.Tylor?s PRIMITIVE CULTURE (1872); James Frazer?s GOLDEN BOUGH (1890): the work of the Cambridge Ritualists, such as Jane Harrison?s THEMIS (1912) and F.M.Cornford?s ORIGINS OF ATTIC COMMEDY (1914); and Jessie Weston?s FROM RITUAL TO ROMANCE (1920). Also explored are the epistemological dilemmas of culture-formation and cultural diffusion based (...) on mythic and societal change. This synthesis encompasses in a coherent whole gods, goddesses and their functions, festival rituals, the composition of sacred sites, the meaning of animal emblems and symbols in art, along with tribal social patterns. Taking a post-Lacanian view of the religious origin of culture, Dr.Marslander posits the use and structure of symbol in new and intricate ways. (shrink)