Large groups of people exhibit social intelligence: coherent behavior directed towards individual or collective goals. This paper examines ways in which such behavior is produced in face to face situations, and discusses how it can be supported in online systems used by geographically distributed groups. It describes the concept of a “social proxy,” a minimalist visualization of the presence and activities of participants in an online interaction that is used to make online social norms visible. It summarizes (...) experience with an implemented system, presents conceptual designs that illustrate the range of situations to which social proxies can be applied, and discusses how to go about designing these types of visualizations. (shrink)

We define social innovation as strategic decision making to improve social conditions and facilitate social changes in a desirable direction by dealing with crucial issues and solving fundamental societal problems. This paper proposes a framework that enables the decision maker to implement social innovation effectively. The framework consists of three influential theories or ways of thinking, that is, design thinking, systems thinking, and learning organization. This paper shows how these three approaches can be integrated to (...) tackle a critical social problem and develop a sustainable solution. We present a case study on an actual social issue to demonstrate its practical application. (shrink)

Technical artifacts are embedded in social systems and, to some extent, even shape them. This chapter inquires, then, whether designing artifacts may be regarded as a contribution to social design. I explicate a concept of general design that conceives design as the type fixation of a complex entity. This allows for an analysis of different contributions to the design of social systems without favoring the intended effects of artifacts on a system over (...) those effects that actually show up. First, the clear-cut case of socio-technical systems is considered. Here, functions of artifacts can be planned fairly precise. In societies, in contrast, the actual functions of an artifact can hardly be predicted, which is due to strong self-organizing processes. Nevertheless artifact design can be shown to contribute to the design of the system also in this case. (shrink)

This book presents emerging work in the co-evolving fields of design-led systemics, referred to as systemic design to distinguish it from the engineering and hard science epistemologies of system design or systems engineering. There are significant societal forces and organizational demands impelling the requirement for “better means of change” through integrated design practices of systems and services. Here we call on advanced design to lead programs of strategic scale and higher complexity while adapting systems (...) thinking methods, creatively pushing the boundaries beyond the popular modes of systems dynamics and soft systems. Systemic design is distinguished by its scale, social complexity and integration – it is concerned with higher-order systems that that entail multiple subsystems. By integrating systems thinking and its methods, systemic design brings human-centred design to complex, multi-stakeholder service systems. As designers engage with ever more complex problem areas, it is necessary to draw on a basis other than individual creativity and contemporary “design thinking” methods. Systems theories can co-evolve with a new school of design theory to resolve informed action on today’s highly resilient complex problems and can deal effectively with demanding, contested and high-stakes challenges. (shrink)

A framework for “improvisational” social acts and communication is introduced by referring to the idea of “relationalism” such as natural farming, permaculture and deep ecology. Based on this conception, the notion of Existential Graph by C. S. Peirce is introduced. The notion of extended self in deep ecology is substantiated based on the Roy Adaptation Model in Nursing Theory and Narrative approaches. By focusing on Leibnizian notions of space and time and by introducing Petri net, a spatio-temporal model of (...) improvisation is constructed. This model is expected to substantiate the interesting notion of “Ba” proposed by H. Shimizu reflecting Japanese culture. (shrink)

This article presents the genesis of Evolutionary Systems Design (ESD) as a praxis that draws on General Evolution Theory and Social Systems Design methodology, in addition to Critical Systems Theory, to engage in lifelong learning and human development in partnership with the Earth. The contributions of Bela H. Banathy to the creation of ESD are portrayed as bridging evolutionary consciousness and evolutionary action. Following a brief description of the inspiration and mentorship provided by Bela in this regard, (...) the roots of ESD are traced back to General Evolution Theory. It is described how notions of evolutionary stewardship grew out of encounters with Bela and his work at the International Systems Institute, and were given operational viability through the methodology of Social Systems Design he developed. The fundamental tenets of ESD are presented and discussed by way of a four-stage evolutionary learning framework. Finally, the vehicle of Evolutionary Learning Community through which ESD operates is shown to embody the potential for individuals and groups to think, live, and act in harmony with the dynamics of which they are a part as a means to guide the conscious creation of sustainability. (shrink)

Most engineers Fwork within social structures governing and governed by a set of values that primarily emphasise economic concerns. The majority of innovations derive from these loci. Given the effects of these innovations on various communities, it is imperative that the values they embody are aligned with those societies. Like other transformative technologies, artificial intelligence systems can be designed by a single organisation but be diffused globally, demonstrating impacts over time. This paper argues that in order to design (...) for this broad stakeholder group, engineers must adopt a systems thinking approach that allows them to understand the sociotechnicity of artificial intelligence systems across sociocultural domains. It claims that value sensitive design, and envisioning cards in particular, provides a solid first step towards helping designers harmonise human values, understood across spatiotemporal boundaries, with economic values, rather than the former coming at the opportunity cost of the latter. (shrink)

This paper concerns design thinking (Lawson, 1980), system thinking (systems theory) (von Bertalanffy, 1968), and system dynamics modeling as methodological platforms for analyzing large amounts of qualitative data and transforming it into quantitative mode. The aims of this article are to present an integral (mixed) research process including the design thinking process—a solution oriented approach applicable in the social sciences and humanities which enables to reveal causality in research on societal and behavioral issues. This integral (...) approach is illustrated by an empirical pilot study from art/design-educational environment. (shrink)

Comprising almost a third of greenhouse gas emissions and having an equally prominent role in pollution of soils, fresh water, coastal ecosystems, and food chains in general, agriculture is, alongside industry and electricity/heat production, one of the three biggest anthropogenic causes of breaching the planetary boundaries. Most of the problems in agriculture, like soil degradation and diminishing biodiversity, are caused by unfit uses of existing technologies and approaches mimicking the agriculturally-relevant functioning natural ecosystems seem necessary for appropriate organization of our (...) toxic and entropic agro-technologies. Our thesis is that eco-curative and sustainable uses of agro-technology require a paradigm shift from the chemical model of agro-systems to the ecological system-design model of agriculture. Particularly, following the new biomimetic paradigm of ecological innovation, we question in what sense can we mimic natural solutions in agriculture. We discern among Integrated agriculture and Permaculture, analyze their biomimetic status from the perspective of the philosophy of biomimicry, and argue that the former nature-mentored approach is a more appropriate solution for sustainable broadscale agriculture necessary for the growing world. However, it is not clear how this agricultural bio-integration will interact with the predicted automatization of work, urban demographic momentum, and the Earth system instability, and can the Permaculture alternative emerge as a social safety-net for the anticipated technologically-redundant or economically or environmentally endangered workers. We argue both for the importance to understand Permaculture as a social safety-net and as experimental testing ground for cutting edge biomimetic technologies. (shrink)

Comprising almost a third of greenhouse gas emissions and having an equally prominent role in pollution of soils, fresh water, coastal ecosystems, and food chains in general, agriculture is, alongside industry and electricity/heat production, one of the three biggest anthropogenic causes of breaching the planetary boundaries. Most of the problems in agriculture, like soil degradation and diminishing biodiversity, are caused by unfit uses of existing technologies and approaches mimicking the agriculturally-relevant functioning natural ecosystems seem necessary for appropriate organization of our (...) toxic and entropic agro-technologies. Our thesis is that eco-curative and sustainable uses of agro-technology require a paradigm shift from the chemical model of agro-systems to the ecological system-design model of agriculture. Particularly, following the new biomimetic paradigm of ecological innovation, we question in what sense can we mimic natural solutions in agriculture. We discern among Integrated agriculture and Permaculture, analyze their biomimetic status from the perspective of the philosophy of biomimicry, and argue that the former nature-mentored approach is a more appropriate solution for sustainable broadscale agriculture necessary for the growing world. However, it is not clear how this agricultural bio-integration will interact with the predicted automatization of work, urban demographic momentum, and the Earth system instability, and can the Permaculture alternative emerge as a social safety-net for the anticipated technologically-redundant or economically or environmentally endangered workers. We argue both for the importance to understand Permaculture as a social safety-net and as experimental testing ground for cutting edge biomimetic technologies. (shrink)

What is the experience of creating a synergistic approach to arts and sciences practice in a learning community focused on the notion of sustainable development? In this article, I answer this question through an evolutionary approach to societal transformation. My social research inquiry integrates the arts and sciences, a learning and design community, sustainable development, and Internet networking. Codesigners created the conditions to explore in multimodal dialogue and engage, guide, and design the emergence of what I call (...) evolutionary artscience through portfolios and a new systems design space-the ArtSciLAB (an online artscience laboratory). Eighteen individuals working in nine countries participated in the Evolutionary Learning Community Network. Our learning and design experience, guided by Evolutionary Systems Design inquiry supports General Evolution Theory. We guided the Evolutionary Learning Community Network and designed the ArtSciLAB to incubate localized knowledge for development in learning regions worldwide. (shrink)

In the current social media environment, emotional branding communication has become a common marketing tool for brand owners, and therefore it has become particularly important and urgent to study it. Based on the perspective of brand equity theory, combined with the new characteristics of marketing communication in the social media environment, this paper constructed an emotional branding communication model in the social media environment. The system dynamics method was used to simulate and analyze the new product (...) marketing system to assess whether it could stir the emotional needs of the consumers and resonate within their hearts. This paper discusses the asymmetric communication of different brands regarding the same commodity to determine the impact of this exchange mechanism, that is, only the weak brands in the market initially adopt marketing methods, while the strong brands do not participate in social marketing activities. It was found that the influence of marketing frequency and marketing intensity on symmetric and asymmetric communications was different. In the face of different types of competitors, the marketing strategy of weak brands needs emphasis. Through unit consistency test, structure verification test, effectiveness, and rationality test, it was proven that the emotional branding communication model and new product sales interaction simulation model established in this paper were reasonable and effective. (shrink)

Our social policy landscape is characterized by incrementalism, while public calls for more radical reform get louder. But the social sciences cannot be relied upon to generate a steady stream of radical, system-level policies. Long-standing trends in social science – in particular, increasing specialization, an increasing emphasis on causal inference, and the growing replication crisis – are barriers to system-level policy development.

As integrators of talents, Catholic family business leaders are strategically positioned to leverage the unique differences of their workforce. Business literature currently emphasizes participatory leadership as best practice. Participatory leadership is insufficient, however, because increasing the number of voices in the decision-making process may lead to higher levels of conflict or disengagement if the voices are disregarded. This paper proposes that the Catholic Social Teaching concepts of subsidiarity and solidarity provide the guiding principles to integrate participation because together they (...) can account for all stakeholders while advancing business goals. To operationalize these principles, this paper suggests that the dispute resolution field has developed analytical frameworks to assess and reimagine current policies, procedures, and culture for dispute resolution and shared decision making. Ultimately, businesses are the training ground to prepare citizens to participate in the public square and contribute to the common good. (shrink)

This paper reflects on discussions within the Social Intelligence for Tele-healthcare (SIFT) project. The SIFT project aims to establish a model of social intelligence, to support the user-centred design of social intelligence in interactive systems. The conceptual background of social intelligence for the SIFT project is presented. Five challenges identified for the design of socially aware interactions are described, and their implications are discussed.

This short paper will discuss the background to the special issue through a consideration of the basic knowledge representation issues in AI. We will briefly introduce the symbolic and sub-symbolic representations which are traditionally associated with AI, before noting the socially constructed views of knowledge with which they are at odds and the techniques for knowledge elicitation which they use. This forms the context against which this special issues sits, highlighting the broad view of knowledge elicitation and representation and the (...) issues that they raise which we feel are important to debate in the discipline. By gathering this set of papers together, we hope to encourage researchers to see the value in differing approaches and to encourage a more synthetic view of the discipline, where contributions and insights from different perspectives may be of use. (shrink)

This paper looks beyond the mostly technical and business issues that currently inform the design of knowledge-based systems (e.g., expert systems) to point out that there is also a social and organisational (a socio-organisational) dimension to the issues affecting the design decisions of expert systems and other information technologies. It argues that whilst technical and business issues are considered before the design of Expert Systems, that socio-organisational issues determine the acceptance and long-run utility of the technology (...) after it has been implemented. It shows how four issues within the organisation can affect the design or the after-effects of the design and implementation of the technology. It also shows how the four issues can be considered within the structured phases of expert system development. (shrink)

Dynamic engineering models have yet to be evaluated in the context of feminist engineering ethics. Decision-making concerning gender in dynamic modeling design is a gender and ethical issue that is important to address regardless of the system in which the dynamic modeling is applied. There are many dynamic modeling tools that operationally include the female population, however, there is an important distinction between females and women; it is the difference between biological sex and the social construct of (...) gender, which is fluid and changes over time and geography. The ethical oversight in failing to represent or misrepresenting gender in model design when it is relevant to the model purpose can have implications for model validity and policy model development. This paper highlights this gender issue in the context of feminist engineering ethics using a dynamic population model. Women are often represented in this type of model only in their biological capacity, while lacking their gender identity. This illustrative example also highlights how language, including the naming of variables and communication with decision-makers, plays a role in this gender issue. (shrink)

Social presence, or the subjective experience of being present with another existing person, varies with the interaction medium. In general, social presence research has mainly focused on uni-directional aspects of each exchanged message, not on bidirectional interactions. Our primary purpose is to introduce such bidirectional evaluation by quantifying the degree of social presence with a few statistical measures. To this end, we developed a software called “TypeTrace” that records all keystrokes of online chat interactants and reenacts their (...) typing actions and analyzed the results from different chat conditions, mainly focusing on the characterization of bi-directional interactions. We also compared the chat interaction patterns with the patterns from phone call datasets to investigate the difference of live communication in different media. The hypothesis of the experiment was that either richness or concurrency of communication is important for organizing social presence. Richness is defined by the variety of information at a time in communication and the concurrency is the number of temporal thread being processed at the same time. Our results show that when we merely increase the richness of information by presenting the typing process, the cognition of others' presence does not significantly increase. However, when the information concurrency is augmented by introducing the transmission of realtime text, we found that the transfer entropy between the interactants becomes considerably higher, and the social presence and emotional arousal, intimacy increased. High transfer entropy was also observed in the phone call dataset. This result shows that the mere augmentation of information richness does not necessarily lead to increased social presence, and concurrent communication is another critical factor for fostering vivid conversation in digital environments. (shrink)

How can otherwise normal, moral persons - as citizens, voters, and jurors - participate in a process that is designed to take the life of another? In DEATH BY DESIGN, research psychologist Craig Haney argues that capital punishment, and particularly the sequence of events that lead to death sentencing itself, is maintained through a complex and elaborate social psychological system that distances and disengages us from the true nature of the task. Relying heavily on his own research (...) and that of other social scientists, Haney suggests that these social psychological forces enable persons to engage in behavior from which many of them otherwise would refrain. However, by facilitating death sentencing in these ways, this inter-related set of social psychological forces also undermines the reliability and authenticity of the process, and compromises the fairness of its outcomes. Because these social psychological forces are systemic in nature - built into the very system of death sentencing itself - Haney concludes by suggesting a number of inter-locking reforms, derived directly from empirical research on capital punishment, that are needed to increase the fairness and reliability of the process. The historic and ongoing public debate over the death penalty takes place not only in courtrooms, but also in classrooms, offices, and living rooms. This timely book offers stimulating insights into capital punishment for professionals and students working in psychology, law, criminology, sociology, and cultural area studies. As capital punishment receives continued attention in the media, it is also a necessary and provocative guide that empowers all readers to come to their own conclusions about the death penalty. (shrink)

Conviviality has been identified as a key concept necessary to web communities, such as digital cities, and while it has been simultaneously defined in literature as individual freedom realized in personal interdependence, rational and cooperative behavior and normative instrument, no model for conviviality has yet been proposed for computer science. In this article, we raised the question whether social intelligence design could be used to designing convivial digital cities. We first looked at digital cities and identified, from a (...) social intelligence design point of view, two main categories of digital cities: public websites and commercial websites; we also noted the experimental qualities of digital cities. Second, we analyzed the concept of conviviality for social science, multi-agent systems and intelligent interface; we showed the distinction among various kinds of use of conviviality, the positive outcomes such as social cohesion, trust and participation but also the negative aspects that emerged when conviviality became an instrument of power relations. Fourth, we looked at the normative aspect of conviviality as described in the literature and found that social norms for conviviality paralleled legal and institutional norms for digital cities. Finally, as a first step toward obtaining measures for conviviality, we presented a case study describing agents and user’s interactions using dependence graphs. We also presented an analysis of conviviality requirements and described our plan and methodology for designing convivial digital cities. (shrink)

Pervasive, easy-to-use privacy services are keys to enabling users to maintain control of their private data in the online environment. This paper proposes (1) an online privacy lifecycle from the user perspective that drives and categorizes the development of these services, (2) a layered platform design solution for online privacy, (3) the evolution of the PeCAN (Personal Context Agent Networking) architecture to a platform for pervasively providing multiple contexts for user privacy preferences and online informational privacy services, and (4) (...) use of platform network effects for increasing wide-scale user adoption of privacy services. One implication of this paper’s concepts is that platform-mediated networks, which are reportedly the vehicles for most of the revenue earned by 60 of the world’s largest companies, and other platforms that commonly host millions of users, will not have to individually reinvent and manage sophisticated user services for privacy protection since universal privacy platforms can be layered on them in future. (shrink)

This book argues that organizations, corporations, and governments have the abilities and resources to drive deep systemic change, yet fail to evoke change strategies that can significantly improve the social fabric of our global environment. It actively engages the reader in a conversation that reviews, evaluates, and challenges these issues juxtaposed to current strategies and resulting positions regarding business ethics, social responsibility, our view towards humanity, and the role of leaders. Provocative in its voice and message, this book (...) demonstrates how more robust contributions can lead to effective change. The author includes a detailed change model designed to invoke significant global change that builds upon the current work of the United Nations' Global Compact, and incorporates the participation of all critical stakeholders including corporate leaders, civil society, government leaders, and the people who are challenged daily by ethical dilemmas and social responsibility initiatives. It speaks to academics and students of change management, social responsibility, and business ethics, as well as the organizations and communities who stand to make a positive difference in the world. (shrink)

Designing a pension system is both a complex endeavor and a long lasting legacy. Complexity stems from the many trade-offs that conceiving a pension system entail and from how these initial decisions affect the social and economic behavioral responses of workers and retirees. Policy-makers planning a pension system have to evaluate its internal economic consistency, but also these feedbacks. Economic and demographic models that allow a quantitative evaluation of these costs and benefits are required. More than (...) ever at the initial stage of design, since pension systems are persistent. Yet, pension systems are not monolith, but living entities that change over time. Some of these modifications are produced by individuals’ reactions to incentives built in the system, and need to be foreseen during the initial planning. Other changes are induced by reform measures and constitute the policy responses to unpredicted exogenous shocks – such as population aging. Re-designing the pension system to cope with new demands, while being limited by existing constraints, is a difficult task. Recent reforms of the Italian pension system are discussed in detail to highlight the policy trade-offs and the economic motivations behind the decision of the reform policies. (shrink)

Value Sensitive Design (VSD) is an established method for integrating values into technical design. It has been applied to different technologies and, more recently, to artificial intelligence (AI). We argue that AI poses a number of challenges specific to VSD that require a somewhat modified VSD approach. Machine learning (ML), in particular, poses two challenges. First, humans may not understand how an AI system learns certain things. This requires paying attention to values such as transparency, explicability, and (...) accountability. Second, ML may lead to AI systems adapting in ways that ‘disembody’ the values embedded in them. To address this, we propose a threefold modified VSD approach: 1) integrating a known set of VSD principles (AI4SG) as design norms from which more specific design requirements can be derived; 2) distinguishing between values that are promoted and respected by the design to ensure outcomes that not only do no harm but also contribute to good; and 3) extending the VSD process to encompass the whole life cycle of an AI technology in order to monitor unintended value consequences and redesign as needed. We illustrate our VSD for AI approach with an example use case of a SARS-CoV-2 contact tracing app. (shrink)

The advance in Internet of Things technology has increased the opportunities for a healthcare system design, which is an urgent need owing to the growth in population among the older adults in many countries. This requires giving thought to the kind of innovative technological design methods that can find suitable solutions for home care. The application of Health Smart Homes by means of the technologies of the Internet of Things, can be used to support rehabilitation treatment and (...) help the senior citizens to understand the importance of taking measures to maintain a healthy standard of living that can meet their needs. The aim of this article is to develop and assess a design method for the following purposes: to determine and map out the physical and emotional state of the home care users, such as senior citizens; to implement a participatory design that includes the user within its social, psychological and therapeutic context; to explore the flexible method when applied to older users; to provide a way for the users to be “personalized” through a wide range of solutions that involve analyzing the behavioral patterns of different individuals in a standardized manner and to define a set of smart technologies for each problem and senior citizen. This article sets out a collaborative method called FlexPersonas, which is employed for the flexible mapping of users and to improve decision-making with the support of Internet of Things technologies. In this context, computing systems can identify the behavior of the user and issue warnings to the Carers about any abnormal event. Studies with an interdisciplinary team point out the potential and drawbacks of the method. (shrink)

I see in the nature of our minds and the character of our problem-solving methodologies a search for simplifying tools that will let us model a complex world and get away with it far more often than we might suppose. As it turns out, this broad a reach to mind and world is possible because both turn on common properties of evolved complex adaptive systems. These are in effect “design principles” for the architecture of nature—all of it, from biological (...) systems to ourselves and the technologies that we engineer.I explore how generative systems may, under some circumstances lead to adaptive radiations, and how the growth of complexity is entailed by their compositional embedding of prior systems, their stabilizing their features as architecture thru a process that I call generative entrenchment. I also explore how modularity has two forms: top-down modularity or “quasi-independence” in which evolving systems require the possibility of changing parts of the system without scrambling the organization of the rest, and bottom-up modularity in which a stable alphabet of standardized parts can be combined in various ways to generate an adaptive radiation of diverse systems to accomplish different things. (shrink)

This paper decribes the theoretical and methodological issues involved in the social shaping of technology and work, with particular reference to human centred computer integrated manufacturing (CIM) systems. Conventional approaches to the understanding and shaping of the relationship between technology, work and human development are criticised, and an alternative, human centred approach is outlined. The methods and processes whereby the design of human centred CIM systems may be shaped and evaluated are then described and appraised.

Algorithmic decision-making systems have the potential to amplify existing discriminatory patterns and negatively affect perceptions of justice in society. There is a need for a revision of mechanisms to address discrimination in light of the unique challenges presented by these systems, which are not easily auditable or explainable. Research efforts to bring fairness to ADM solutions should be viewed as a matter of justice and trust among actors should be ensured through technology design. Ideas that move us to explore (...) the notions of justice within the field of political thinking, aiming to identify the elements that frame the social context of the discriminatory decisions produced by algorithmic decision-making solutions. Our explorations suggest that the efforts to bring fairness to ADMs should be seen as a matter of justice and that trust in these systems can be ensured through careful technology design. (shrink)

Social anxiety disorders are among the most prevalent mental disorders, with high impact on the life of an affected social system and its individual social system members. We developed a manualized disorder-specific integrative systemic and family therapy for SAD, and evaluated its feasibility in a pilot randomized controlled trial. The ISFT is inspired by Helm Stierlin’s concept of related individuation developed during the early 1980s, which has since continued to be refined. It integrates solution-focused language, (...) social network diagnostics, and genogram work, as well as resource- and problem orientation for both case conceptualization and therapy planning. Post-Milan symptom prescription to fluidize the presented symptoms is one of the core interventions in the ISFT. Theoretically, the IFST is grounded in radical constructivism and “Cybern-Ethics,” multi-directional partiality, and a both/and attitude toward a disorder-specific vs. non-disorder-specific therapy approach. SAD is understood from the viewpoint of social systems theory, especially in adaptation to a socio-psycho-biological explanatory model of social anxiety. In a prospective multicenter, assessor-blind pilot RCT, we included 38 clients with SAD : 18 patients participated in the ISFT, and 20 patients in Cognitive Behavioral Therapy. Within-group, simple-effect intention-to-treat analyses showed significant reduction in social anxiety, while intention-to-treat mixed-design ANOVA demonstrated the advantage of ISFT. Per-protocol analyses supported these results. The remission rate based on blind diagnosticians’ ratings was good to satisfactory ; this has yet to be verified in a subsequent confirmatory RCT. The article will present the ISFT rationale and manual, including a special focus on multi-person settings, and the central findings from our pilot RCT. (shrink)

Since the 1970s, the application of microprocessor in industrial machinery and the development of computer systems have transformed the manufacturing landscape. The rapid integration and automation of production systems have outpaced the development of suitable human design criteria, creating a deepening gap between humans and systems in which human was seen as an important source of errors and disruptions. Today, the situation seems different: the scientific and public debate about the concept of Industry 4.0 has raised awareness about the (...) central role humans have to play in manufacturing systems, the design of which must be considered from the very beginning. The future of industrial systems, as represented by Industry 4.0, will rely on the convergence of several research fields such as Intelligent Manufacturing Systems (IMS), Cyber-Physical Systems (CPS), Internet of Things (IoT), but also socio-technical fields such as social approaches within technical systems. This article deals with different human social dimensions associated with CPS and IoT and focuses on their conceptual evolution regarding automated production systems’ sociability, notably by bringing humans back in the loop. Hereby, this paper aims to take stock of current research trends to show the importance of integrating human operators as a part of a socio-technical system based autonomous and intelligent products or resources. Consequently, different models of sociability as a way to integrate humans in the broad sense and/or the develop future automated production systems have been identified from the literature and analysed. (shrink)

The Evolutionary Guidance System (EGS) is a holistic and inclusive model for designing self-organizing social systems. Such a model must be driven by evolutionary values articulated by the members of the system. The small community is an ideal context for the "growing" of an Evolutionary Guidance System. This paper describes the creation of an EGS in a community organization. The rational for the activity is to bring harmony and build community among the members of the organization (...) and, at the same time, to reach out and include the larger community. This organization can provide a model for other organizations in the town, and the ultimate goal is to install an EGS as a nongovernmental design system for the town. (shrink)

This paper describes the role of information architecture in the design of socially sustainable pervasive information spaces. The framing of information architecture as an essential part of Design Thinking extends current and historic notions of the field of information architecture. The discussion introduces the notion of the ‘contrived ontology’ which can be understood as the intentional meaning that design infuses in its artefacts, services and systems. Further, we argue that contrived ontology aligns with central themes within humanistic (...) frameworks which view reality as subjective construct. This forms the central theoretical meditation herein: we contend that while design is always an act of interpreted cultural determination, at the scale of Floridi’s infosphere, the immediacy and immersive social reality of technology will become frictionless within our human experience. As this occurs, there is a moral and ethical imperative to ensure social sustainability and to this end that the meanings and intentions that inform the mature design of our human-made world are visible and accountable. It is towards this end that information architecture can make a valuable contribution. (shrink)

Expert systems have had little impact as computing artifacts. In this paper we argue that the reason for this stems from the underlying assumption of most builders of expert systems that an expert system needs to acquire information and to control the interaction between the human user and itself. We show that this assumption has serious linguistic and usability flaws which diminish the likelihood of producing socially acceptable expert systems. We propose a reversal of this paradigm, for the (...) class='Hi'>design of expert systems, by assuming that it is the human user who needs to acquire information and to control the interaction between themselves and the system. (shrink)

In the contemporary digital age, recommender systems (RSs) play a fundamental role in managing information on online platforms: from social media to e-commerce, from travels to cultural consumptions, automated recommendations influence the everyday choices of users at an unprecedented scale. RSs are trained on users’ data to make targeted suggestions to individuals according to their expected preference, but their ultimate impact concerns all the multiple stakeholders involved in the recommendation process. Therefore, whilst RSs are useful to reduce information overload, (...) their deployment comes with significant ethical challenges, which are still largely unaddressed because of proprietary constraints and regulatory gaps that limit the effects of standard approaches to explainability and transparency. In this context, I address the ethical and social implications of automated recommendations by proposing a pro-ethical design framework aimed at reorienting the influence of RSs towards societal interest. In particular, after highlighting the problem of explanation for RSs, I discuss the application of beneficent informational nudging to the case of conversational recommender systems (CRSs), which rely on user-system dialogic interactions. Subsequently, through a comparison with standard recommendations, I outline the incentives for platforms and providers in adopting this approach and its benefits for both individual users and society. (shrink)

This paper discusses awareness systems for supporting informal social relationships, focusing on some of they key concerns for designers and researchers. The discussion is general, but examples highlight the design issues discussed and summarize related empirical results. The paper argues in favor of automated capture of awareness information and suggests that social intelligence is relevant (a) as a design and evaluation criterion for such systems and (b) as a mechanism for supporting users in managing the information (...) sharing by means of awareness systems. (shrink)

Designed to facilitate economic development, the corporate form now threatens human survival. This article presents an argument that organisations are yet to be ‘fit for purpose’ and that the corporate form needs to be re-designed to reach sustainability. It suggests that organisations need to recognise their agent status amongst a much wider and highly complex array of interconnected, dynamic economic, environmental and social systems. Human Factors theory is drawn on to propose that business systems could be made sustainable through (...) re-design. They could fit their environment more appropriately by improving: Efficiency, Adaptability and Social Cohesion. Leaders of organisations would also need to take a holistic approach to alter the organisation proactively to adapt to the systems within which it is embedded. (shrink)

This paper focuses on the integration of generic software such as enterprise resource planning into organisational life. These applications have gained prominence as the IT systems of choice in many organisations. The perspective that dominates the literature studying these applications reflects a rationality based on alignment of the software and organisational processes and fails to consider the ethical issues that arise when a new work system is being constructed, such as the possibilities for end‐user participation. Drawing on the strand (...) of research that studies implementations of new technologies as social relations, this paper considers the experiences of end user groups as they engage in adaptation of the software and embed technology in contexts of local use. Design and use activities are complex and multifaceted and the embedding of software for local use represents an overlap between them. This paper explores whether the shift towards large scale generic software allows for a blurring of a boundary between what are construed as design activities and use activities in applications for office work. It is significant to the construction of this boundary that office work is gendered female in the U.K. where clerical and secretarial work is usually done by and considered to be suited to women. The paper draws on a case study of the introduction and integration of a generic software application for supporting the administration of student records at a UK university to explore the social relations of end‐user participation in the implementation of these software packages. The paper presents an analysis of the implementation activity, IToffice worker relations, and the different constructions of skills and knowledge understood to be required as the workers attempted to deal with this software application. (shrink)

Purpose – This paper aims to present an overview of the various ethical, societal and critical issues that micro- and nanotechnology-based small, energy self-sufficient sensor systems raise in different selected application fields. An ethical approach on the development of these technologies was taken in a very large international, multitechnological European project. The authors approach and methodology are presented in the paper and, based on this review, the authors propose general principles for this kind of work. Design/methodology/approach – The authors’ (...) approach is based on a great amount of experience working together in multi-disciplinary teams. Ethical issues have usually been handled in the authors’ work to some degree. In this project, the authors had the opportunity to emphasise the human view in technological development, utilise the authors’ experience from previous work and customise the authors’ approach to this particular case. In short, the authors created a wide set of application scenarios with technical and application field experts in the authors’ research project. The scenarios were evaluated with external application field experts, potential consumer users and ethics experts. Findings – Based on the authors’ experiences in this project and in previous work, the authors suggest a preliminary model for construction activity within technology development projects. The authors call this model the Human-Driven Design approach, and Ethics by Design as a more focussed sub-set of this approach. As all enabling technologies have both positive and negative usage possibilities, and so-called ethical assessment tends to focus on negative consequences, there are doubts from some stakeholders about including ethical perspectives in a technology development project. Research limitations/implications – The authors argue that the ethical perspective would be more influential if it were to provide a more positive and constructive contribution to the development of technology. The main findings related to the ethical challenges based on the actual work done in this project were the following: the main user concerns were in relation to access to information, digital division and the necessity of all the proposed measurements; the ethics experts highlighted the main ethical issues as privacy, autonomy, user control, freedom, medicalisation and human existence. Practical implications – Various technology assessment models and ethical approaches for technological development have been developed and performed for a long time, and recently, a new approach called Responsible Research and Innovation has been introduced. The authors’ intention is to give a concrete example for further development as a part of the development of this approach. Social implications – The authors’ study in this particular case covers various consumer application possibilities for small sensor systems. The application fields studied include health, well-being, safety, sustainability and empathic user interfaces. The authors believe that the ethical challenges identified are valuable to other researchers and practitioners who are studying and developing sensor-based solutions in similar fields. Originality/value – The authors’ study covers various consumer application possibilities of small sensor systems. The studied application fields include health, well-being, safety, sustainability and empathic user interfaces. The findings are valuable to other researchers and practitioners who are studying and developing sensor-based solutions to similar fields. (shrink)

Purpose In considering the ubiquity of information systems and the increasingly important role served in modern business and service delivery, social media if properly leveraged gives potential competitive advantage to a company in its respective industry. With Paramount Web Nigeria Ltd. as a case study, this paper aims to focus on the important aspects of adopting social media as an IS such as data privacy principles and the role of social media in the context of a small (...) internet service company. Design/methodology/approach Relevant research information was relied upon to highlight the various factors involved with adopting social media as an IS. Findings Data handling and privacy policies must also be considered and properly devised if the concerned company is to effectively adopt social media as an IS. Decision-making tools such as SWOT analysis and the quality triangle are vital during the planning stages of deploying an IS. Research limitations/implications Research papers on aspects of social media as an IS especially in West African academia has been lacking. The challenge is in contextual information related to similar topics. Practical implications Findings detailed in this paper will serve to provide a better understanding of the important factors to be considered when adapting a new IS to an existing business. Originality/value This paper serves to highlight the potential factors to be considered when dealing with business ISs with a strong focus on social media and internet related services. (shrink)

Social robots are designed to interact with humans. That is why they need interaction models that take social behaviors into account. These usually influence many of a robot’s abilities simultaneously. Hence, when designing robots that users will want to interact with, all components need to be tested in the system context, with real users and real tasks in real interactions. This requires methods that link the analysis of the robot’s internal computations within and between components with the (...) interplay between robot and user. This article presents Systemic Interaction Analysis as an integrated method to derive prototypical courses of interaction based on system and interaction level, identify deviations from these, infer the causes of deviations by analyzing the system’s operational sequences, and improve the robot iteratively by adjusting models and implementations. Keywords: analysis tools, user studies, autonomous robots. (shrink)

A goal of expanding life over time, space, and substrate requires that we look beneath the surface of technology and the universal norms placed on human nature to a vision of its future that could be realized. There is a visible fracturing of the personal and social behaviors of its hybrid users – a process that we might call data‐clatter. While life expansion seeks the continuation of persons over time and space and beyond the physical body, there is no (...) current method for backing up the brain and transferring its processes outside the biological system. The objectives of life expansion include developing a whole‐body prosthesis as both a device for mobility and sensory perception and a system that streams cognitive functions. These systems would provide the biosphere for biological systems of humans and the cybersphere for computational systems of digital persons. (shrink)

In this chapter we consider computer tools for architectural design based on shape grammar design systems, and evaluate the advantages and disadvantage of handing over these tools to inhabitants for the design of their apartments. This evaluation is qualitative by considering the values of inhabitants, architects, and cities that are affected by this hand-over. Shape grammar design systems when applied to architecture enable computer tools to generate new designs and adjustments of existing designs of apartments on (...) the basis of design rules. First, focussing on individual housing, it is argued in this chapter that the use of shape grammar design systems by inhabitants for designing their apartment realises the values of customisation and inhabitant autonomy without compromising design quality and structural safety. Second, focussing on cities, it is argued that a wide-spread use of these grammar design systems creates for cities a bottom-up inhabitant-led renewal of neighbourhoods and urban structures that maintains the social fabric in neighbourhoods and the architectural identity of cities. Values that are less realised by the hand-over are financial feasibility and ecological sustainability. Third, shifting to philosophy of technology, we present shape grammar design systems as a technology for design for values in architecture that allows for flexibility in the values designed for over the longer time periods characteristic to architecture. These systems are a technology that enables the incorporation of values of inhabitants, architects, and cities by the designs of apartments, and they are a technology that enables inhabitants to adjust their apartments through time to their developing needs and wishes. (shrink)

Over the past decades, due to the course towards digitalization of all areas of life, interest in modeling and creating intelligent systems has increased significantly. However, there are now a stagnation in the industry, a lack of attention to analog and bionic approaches as alternatives to digital, numerous speculations on “neuro” issues for commercial and other purposes, and an increase in social and environmental risks. The article provides an overview of the development of artificial intelligence (AI) conceptions toward increasing (...) the human likeness of machines: from the key ideas of A. Turing and J. von Neumann, who initiated the digitalization of society, to discussions about the definition of AI and the emergence of conceptions of strong and weak AI. Special attention is paid to the approach of A. Sloman, to ideas about the architecture and design of complex artificial systems are considered, which make it possible to “emotionally” expand the idea of weak/strong AI. In the article's section on the necessity and possibility of incorporating emotions into the architecture of AI, the authors reveal the goals and methodological limitations for creating an emotional artificial agent. In addition, the article briefly presents the main principles of the authors' architectural approach to the creation of emotional intellectual systems on the example of the cognitive-affective model of architecture, which allow modeling the impact of emotions on the cognitive processes involved in decision-making processes. The described architectural approach to modeling intelligent systems can be used as a conceptual basis for discussing and formulating a strategy for the development of neurocomputing, philosophy of artificial intelligence, and experimental philosophy, for developing innovative research programs, formulating and solving theoretical and methodological problems. (shrink)